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Senior Network Server Sustainment Engineer -- Austin, Texas


Posted: 9/24/2019
Job Reference #: 02FZ7

Job Description


TTEC is seeking a Senior System Administrator to join our TechnologyServices team.   This role is located inbeautiful Austin, Texas, with remote / telecommuting opportunities. 

Why choose TTEC toenhance and broaden your career?  We arejust as passionate about providing ideal solutions to solving our client'sbusiness problems by driving customer experience outcomes with our enhancedtechnical capabilities, as you are. Whether you're the Engineer, Architect, Account Manager, Practice Leaderor Sales Executive we need your talent to help us in our exciting journey tosuccess! 

What you'll be doing: 

As part of our CloudEngineering team, you will work withour Hosted Collaboration Solutions division supporting Cloud based enterprise environments and will have exposure tovirtualization software, SAN infrastructure, and datacenter networking. 

What you'll bring to us:

  • Daily tasks include server staging, AD configuration, and deployment of VM instances of Avaya and Cisco Systems voice solutions
  • Shared responsibility and daily operational deployment of entire server environment
  • Enterprise patch management and enterprise server management 

  • Working with a team to help maintainthe vSphere infrastructure within global data centers in support of Cisco'shosted cloud solution service offering for eLoyalty's enterprise clients. 

  • Work with the team to help supportCisco UCS B series blade server chassis

  • Responsible for producing high qualitydeliverables in a timely fashion.

  • Work with vendors / cross teamengineering group/s to provide solutions to complex issues. 

  • Ability to work flexible hoursincluding on call and after hours work for scheduled and unscheduledmaintenance.


What skillsyou'll need:

  • 4 years enterprise level administration and troubleshooting experience with Windows Server

  • 2 years' experience deploying, supporting, and administering VMware 5.0 in largevirtual server infrastructure environments is a plus

  • Understandingand experience of networking technologies including AD, DNS, WINS, and DHCP.

  • Knowledgeof Cisco UCS B series blade server chassis and Cisco UCS Manager 2.0 or later.

  • Experiencewith Cisco, HP or Intel server hardware, firmware, BIOS, RAID, server backupsand server security along with SAN including EMC, VNX, VNXe, VMAX, or Isilon isa plus

  • Mustpossess good problem solving and troubleshooting skills in supportingenterprise level clients, logical and methodical problem solving skills, andthe ability to communicate and justify the resolution process where necessary.

  • VCP,MCSA or MCSE certifications preferred but not required


Who We Are:

TTEC is a pioneerin customer experience, engagement and growth solutions. Our 40,000 employeesserve customers in more than 80 countries and 50 languages across social,mobile, and digital channels.   We utilize a holistic approach,applying solutions from our four customer experience segments-Consulting,Technology, Care and Growth-to help companies provide an amazing experience totheir customers, inspire customer loyalty, and grow their business. Ouremployees live by a set of customer-focused values that guide relationshipswith clients, their customers and each other.

Our CustomerTechnology Services segment drives customer experience outcomes to small,medium and enterprise clients by providing best in class Cloud and PremiseContact Center and Unified Communications Solutions, and CRM, Multi-channel,Omni-channel and WFO Services. 

WhatWe Offer:

  • Variable incentive bonus plan, 401K company match,tuition reimbursement

  • Global career mobility, employee recognitionprograms, professional development

  • State of the art technology which allows forseamless global connectivity

  • Rich wellness program and health incentives

Lead Everyday w Dothe Right Thing w Reachfor Amazing w Seek First to Understand w Actas One wLive life Passionately




Notice to external Recruiters and Recruitment Agencies: TTEC does not accept unsolicited headhunter and agency resumes. Headhunters and recruitment agencies may not submit resumes/CVs through this web site or directly to any employee. TTEC (formerly TeleTech), and any of our subsidiaries, will not pay fees to any third-party agency or company that does not have a signed agreement with TTEC (formerly TeleTech).



Employment Requirements: TTEC requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. TTEC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!