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Level 2 UC or UCCE Escalation Engineer

at TTEC

Posted: 7/17/2019
Job Reference #: 02FGU
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Job Description

TTEC is seeking a Level 2 Cisco UC or UCCEEscalation Engineer to join our Technology Services team.   This role is located in beautiful Austin,Texas. 


Why choose TTEC to enhance and broaden your career?  We are just as passionate about providingideal solutions to solving our client's business problems by driving customerexperience outcomes with our enhanced technical capabilities, as you are.  Whether you're the Engineer, Architect,Account Manager, Practice Leader or Sales Executive we need your talent to helpus in our exciting journey to success! 


What you'll be doing: 


Aspart of our Managed Services Support Engineering team, you will work with ourenterprise level clients providing troubleshooting support services in Cisco UCCEsolutions.  

Whatyou'll bring to us:


  • Provide support to enterprise level customers regarding UC and UCCE issues
  • Ability to work in a delivery support environment that involves structured processes and timelines
  • Experience with a disciplined development methodology and release management process
  • Telecommunications: Development & Administration skills on any major switch platform (Aspect, Avaya, Nortel)
  • Familiarity with Cisco Email Manager and Cisco Unity deployment, support, and administration preferred.
  • Familiarity and exposure to SQL Query Analyzer/RCD/TCD/Call Trace/Log Analysis/voice protocols
  • Multi-site configuration and hybrid of enterprise level IP and TDM environments

What skills you'll need:


  • 2 years administration, troubleshooting and support experience with Cisco Unified Communications and/or Unified Contact Center Enterprise.  Integration and deployment experience with these applications is highly desirable.
  • Cisco IP Dialer development and support experience
  • Experience with CISCO IP-IVR Application performing design, development, and support functions.
  • Experience performing CISCO ICM Script Design and Deployment
  • Experience with CISCO CVP Application Design and Development
  • Familiarity with CISCO UCCE Solution Architecture and Integration.
  • Multi-site configuration and hybrid of enterprise level IP and TDM environments
  • Cisco Certifications (i.e., CCNA, CCDP, CCIE) preferred


Who WeAre:


TTTEC s a pioneer in customer experience, engagement and growth solutions.Our 40,000 employees serve customers in more than 80 countries and 50languages across social, mobile, and digital channels.   We utilize aholistic approach, applying solutions from our four customer experiencesegments-Consulting, Technology, Care and Growth-to help companies provide anamazing experience to their customers, inspire customer loyalty, and grow theirbusiness. Our employees live by a set of customer-focused values that guiderelationships with clients, their customers and each other.


Our Customer Technology Services segment drives customerexperience outcomes to small, medium and enterprise clients by providing bestin class Cloud and Premise Contact Center and Unified Communications Solutions,and CRM, Multi-channel, Omni-channel and WFO Services. 

What We Offer:

  • Variableincentive bonus plan, 401K company match, tuition reimbursement

  • Global careermobility, employee recognition programs, professional development

  • State of the arttechnology which allows for seamless global connectivity

  • Rich wellnessprogram and health incentives


 #LI-RD1

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!