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Physical Security Investigator

at Spectrum

Posted: 6/1/2019
Job Status: Full Time
Job Reference #: 1460168
Keywords: security, alarm

Job Description

Business Title
Physical Security Investigator

Posting Location
United States - Texas - Austin

Posting Job Description
This position is responsible for investigating instances of theft, fraud, improprieties and workplace violations of a proprietary and contingent workforce. The Investigator will conduct research and personal interviews in accordance with all local, state and federal laws and regulations as well as company policies. The Investigator will analyze all necessary information and documentation related to the investigation. Investigators will write and document comprehensive investigative reports utilizing the Corporate Physical Security investigative reporting database. They will provide testimonials regarding the incident and the process and/or tools utilized to identify the subject(s) and/or loss.
  • Apply basic knowledge to investigative instances of theft, fraud, improprieties and workplace violations of a proprietary and contingent workforce   
  • Support Sr Investigators in complex investigations and in workplace related support for other Charter functions i.e. Human Resources, Audit, Legal
  • Conduct Facility Security Risk Assessements; Assist with Security Access, Video, and Alarm Monitoring Systems
  • Participate in training and as Corporate Physical Security representative on various market and/or area level committees and working groups as needed
  • Represent the Corporate Physical Security department on various market and/or area level committees and working groups as needed
  • Assist with administering physical security programs including facility security risk assessments, access control, alarm monitoring and video systems
  • Assist in providing security related training in a manner consistent with Charter policies, procedures, quality standards, and customer needs
  • Prepare and document investigations for hand off to Human Resources, legal counsel or law enforcement agencies with general supervision
  • Timely and accurate completion of investigative reports
  • Manage multiple types of investigations (Code of Conduct, Fraud, Compliance, Theft, and Workplace Issues)
  • Test of intrusion systems to ensure they work properly and all connections are established
  • Perform other duties as requested 
Skills/Abilities and Knowledge
  • Ability to read, write, speak and understand English
  • Knowledge of Federal, state or local regulations relevant to the company, i.e., PCI, CPNI, SOX, HIPAA, and data privacy affecting theft of cable service preferred
  • Understanding of the criminal justice, court system and private security regulations
  • Excellent interpersonal, organizational, and communications skills, as well as the ability to deal with all levels of people, both inside and outside the company
  • Knowledge and ability to perform diagnostics/repairs of access control, video surveillance, and alarm systems
  • Knowledge of Microsoft Outlook, Word, Excel, and PowerPoint applications
  • Basic understanding of the complexities of software and networking; how the systems work together
  • Ability to take initiative and handle various tasks simultaneously while working efficiently, effectively, and independently under minimal supervision and successfully complete required work
  • Ability to read and write in English and use math skills accurately to complete daily paperwork
  • Accuracy and attention to detail
  • Understanding of incident reporting and case management
  • Knowledge of evidence handling and case building for prosecution
  • Knowledge of interview techniques
  • Must be knowledgeable and work within the laws/statutes as well as employment laws impacting methods used in successful investigations
  • Ability to read blueprints and schematic wiring diagrams and follow installation guidelines
  • Ability to differentiate between different sizes and colors of wire
  • Physically able to work in adverse weather conditions and able to enter confined spaces such as attics and crawl spaces, if required
Bachelor’s degree or equivalent experience
Related Work Experience                                                      Number of Years
Investigations, Audit, or similar experience                                           2
Investigations                                                                                        5
Physical Security                                                                                   2
Skills/Abilities and Knowledge
Experience with adjudication process for cable theft, identity theft and fraud 
PCI, CFE, CPP or similar certification
Office environment 
Up to 50% travel (within the region) with the ability to work hours outside of normally scheduled shift with little or no advance notification required

Requisition #

Job Code
GSE300 Physical Security Investigator Exempt

Position Type
Full Time

Area of Interest

Business Unit

810 West Howard Ln Suite 100

FCC Unit

Account Code

Controlling Establishment ID
00690 - Austin West Howard Ln

More on Spectrum
The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.

Work State

Work City
Texas - Austin

Posting Job Title (Do Not Exceed 250 Characters)
Physical Security Investigator

Zip Code