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Inside Sales Representative – Retention

at Spectrum

Posted: 3/12/2019
Job Status: Full Time
Job Reference #: 1438691
Categories: Sales, Customer Service
Keywords: sales

Job Description

Business Title
Residential Retention Rep

Posting Location
United States - Texas - Austin

Posting Job Description
At A Glance:
  1. Full-time, entry and midlevel sales and support role emphasizing customer relationship-building and product knowledge in the communications and entertainment technology space. Advancement potential and additional commission bonuses.
  2. Inside Sales Representative – Retention: A persuasive communicator and good listener with a competitive, goal-oriented nature ready to learn a variety of programs and platforms, comfortable in a busy office environment.
  3. Benefits include paid training and time off, comprehensive health packages, free Spectrum services, tuition reimbursement and more.
What is the Inside Sales Representative – Retention role?
As a Retention Representative, you’ll learn the art of active listening and apply your problem-solving skills to deescalate customer concerns. Use your way with words to engage you callers, reinforcing the range and power of Spectrum’s unique products and their value to generate sales. Provide exceptional service by promoting our campaigns and saving plans to customers all over the country from one of our comfortable modern call centers. Alleviating customer concerns and bringing them around to value-added plans will be your specialty as you seamlessly transition between conversation and computer billing and requisition programs. As a diplomatic specialist, you’re all about appealing to customers with data and tact. You’ll even collect commission bonuses for your qualified core upgrading efforts, which can boost your salary to six figures.
 
It’s all about learning and growing
This may be a new road for you, but the journey is all mapped out. With lots of dedicated peer and mentor support, our fully paid training programs shape our Representatives into quick-thinking authorities. We’ll bring you up to speed on Spectrum’s product suite – and our competitors’ products – in about a month, including telephone, data, wireless, and video. As products are updated, so are you, so you can pass that knowledge on to your customers.
 
With a deliberate path to success
We know that the best people to lead are those who have been down the same road before. Most of our supervisors started as Representatives themselves, proving that career advancement is a very real and achievable goal. Peer-to-peer mentoring and regular coaching sessions ensure you feel supported and have everything you need to succeed. Get started at a Fortune 100 company and see how far you can go.
 
The benefits are clear
In addition to the core benefits — industry-leading retirement savings plans, comprehensive health care, paid training and time off — we offer free Spectrum products and services, education assistance, child care discounts, and a selection of other programs to help support you and your family.
 
What’s required to get started?
The minimum requirements for Inside Sales Representatives – Retention are:
  • Ability to read, write, and speak the English language fluently in order to communicate with customers and colleagues in a clear, straightforward and professional manner
  • Ability to empathize with the customer
  • Problem solver with effective persuasion skills
  • Ability to effectively trouble-shoot technical problems
  • Ability to work independently; highly motivated and detail-oriented
  • Ability to show judgment and initiative
  • Ability to communicate in a clear, professional manner
  • Strong working knowledge of cable communications products and services to include video (TV), data (internet) and voice (telephone)
  • Ability to overcome objections
  • Ability to demonstrate a record of success in your sales career to date
  • Knowledge of Business Telecom complexities
Education
High school diploma or equivalent


Requisition #
235693BR

Job Code
CRT110 Residential Retention Rep Nonexempt

Position Type
Full Time

Area of Interest
Sales, Telecommunications

Business Unit
Marketing

Location
2433 Rutland Dr Suite 300

FCC Unit
13551

Account Code
K73-54820-660

Controlling Establishment ID
00506 - Austin Rutland Dr

More on Spectrum
The Spectrum brand is powered and innovated by Charter Communications. Charter Communications
reaffirms its commitment to providing equal opportunities for employment and advancement to qualified
employees and applicants. Individuals will be considered for positions for which they meet the minimum
qualifications and are able to perform without regard to race, color, gender, age, religion, disability,
national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal,
state or local laws.

Work State
Texas

Work City
Texas - Austin

Posting Job Title
Inside Sales Representative – Retention

Zip Code
78758