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Facilitator II - Spectrum Enterprise

at Spectrum

Posted: 2/5/2020
Job Status: Full Time
Job Reference #: 1493107

Job Description

Business Title
Facilitator II

Posting Location
United States - Texas - Austin

Posting Job Description
At a glance:
  • Are you a growth motivated and client-focused facilitator talented in developing team cohesion and boosting staff production?
  • Can you commit to a motivational training position empowering teams to reach new heights of client satisfaction?
  • Do you desire a competitive salary with lucrative benefits and a focus on professional development?
Our Company:
At Spectrum Enterprise, our goal is to foster an engaging work environment that encourages our team members to reach their full potential. We promote a culture of excellence that celebrates diversity, innovative thinking and dedication to consistently exceeding client expectations.
Spectrum Enterprise is a national provider of fiber-based technology solutions that believes connectivity is fundamental to the progress of every organization. We are committed to helping our clients achieve greater business success by providing solutions designed to meet their evolving needs. The broad Spectrum Enterprise portfolio includes networking and managed services solutions: Internet access, Ethernet access and networks, Voice and TV solutions. For more information visit enterprise.spectrum.com.
As a Facilitator II, you have a passion and a track record for bringing out the best in teams. You combine your expertise in team training and industry knowledge to provide targeted training sessions to boost client satisfaction and meet business objectives. You are a strategic leader that flourishes in a classroom setting, in team meetings and during online sessions. Using your extensive training and facilitation experience, you provide training programs through a variety of methods to include presentations and online materials.
You collaborate with multiple departments to demonstrate a curriculum that empowers their teams to exceed targeted goals. You have an aptitude for teaching team members how to identify roadblocks and overcome obstacles to create success pathways. You excel at facilitating targeted learning sessions for teams across the Spectrum footprint. You report to the Manager for Training Deliver for Operations for goals, guidance and assistance.
Position benefits:
  • Competitive Salary
  • Health, Vision and Dental Insurance
  • 100% Company Match 401(k) up to 6%
  • Company Funded Retirement Accumulation Plan for an additional 3%
  • Education Assistance
  • Pretax Child Care Spending Account
  • Paid Holidays, Vacation Days, Personal Days and Sick Days
  • Employee Discount on Spectrum Services Where Available
What you will do:
  • Be a guiding member of the Human Resources (HR) Group by facilitating learning to develop participants’ skill sets through classroom instruction, team meetings and online learning.
  • Encourage a positive learning environment by managing participants during training through attendance tracking, addressing inappropriate behavior and documenting strengths and development needs.
  • Ensure a successful training session through the completion of administrative duties, lab preparation, scheduling and participant record maintenance to include test scores and attendance.
  • Maintain compliance for learning management system (LMS) prerequisite requirements and post-training duties including evaluations.
  • Drive a successful training session by following the facilitator guide to lead participants through activities, discussion and debriefs.
  • Aid in knowledge transfer and behavior change by providing participant feedback supported by the facilitator guide.
  • Improve facilitation processes through the development of new techniques for focused facilitation, learner engagement and classroom management.
  • Gain a deep understanding of how training translates in the organization by shadowing training participants at the end of programs.
  • Increase production and revenue by coaching learners on specific skills within a role, process or system.
  • Inspire self-discovery of strengths through the facilitation of a variety of learning methods to include classroom instruction, virtual training, team meetings, online learning debriefs, hands-on labs, peer-to-peer coaching and train-the-trainer sessions.
  • Promote a smooth training program by troubleshooting technical issues and problems before and during sessions.
  • Install and configure the most current equipment for all hands-on learning labs.
  • Obtain additional expertise, strengthen core skills, improve job-related knowledge and enhance leadership skills through the pursuit of development opportunities.
  • Provide and acquire post-session data by seeking input from leaders on the success of participants and learning programs.
  • Enhance the existing course content by serving as a subject matter expert (SME) and partnering with the curriculum development team.
  • Continuously improve operations by taking a role in task forces, committees or team meetings and serve as a resource for complex issues.
  • Improve individual performances by working one-on-one to identify areas of opportunity and coaching them to improve their strengths.
  • Perform additional duties related to the position as assigned.
Required keys for success:
  • Three or more years of training experience at the professional level
  • Three years of experience in telecommunications
  • Ability to travel approximately 50% of the year
  • Excellent prioritization and organization skills with the ability to deal with the public in a professional manner
  • Expert in different learning approaches
  • Confidence presenting information to groups of all levels of an organization online and in person
  • Advanced skill relating to an assigned functional area or business unit
  • Proficient in Microsoft Word, Excel, PowerPoint and Outlook
  • Effective written and spoken English communication skills with all levels of an organization
How you will stand out from the crowd:
  • Experience with a Learning Management System
  • Track record working with WebEx or distance learning tools
  • Previous history in Enterprise Operations
Your education:
  • Bachelor’s Degree in a related field or an equivalent combination education, training and experience (required)

Requisition #

Job Code
HTR322 Facilitator II Exempt

Position Type
Full Time

Area of Interest
Human Resources

Business Unit
Spectrum Enterprise

12012 N Mopac Expwy

FCC Unit

Account Code

Controlling Establishment ID
00009 - Austin 12012 MoPac Expy

More on Spectrum
The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.

Work State

Work City
Texas - Austin

Posting Job Title (Do Not Exceed 250 Characters)
Facilitator II - Spectrum Enterprise

Zip Code