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Customer Service Representative

at Spectrum

Posted: 8/16/2019
Job Status: Full Time
Job Reference #: 1469958
Keywords:

Job Description

Business Title
Rep 1, Cust Svc Video Repair

Posting Location
United States - Texas - Austin

Posting Job Description
Start date: September 20, 2019
Pay rate:  $15.00 with opportunity for additional hourly earnings based on shift differential. 


At A Glance:
 
Full-time entry to mid-level customer service role in one of our modern call centers.
Profile: An adaptable, efficient, patient communicator and good listener who applies sincerity and responsibility to create helpful customer relationships.
Benefits include paid training and time off, comprehensive health packages, best-in-class retirement savings, free Spectrum services and more.
 
What is the Customer Service Representative Video Repair role?
Are you eager to learn and ready for a new challenge?  No matter your background, our representative training and mentoring programs can put you ahead of the curve on all the latest technology. We’ll help you develop skills to be comfortable in your role troubleshooting and resolving equipment issues, walking customers through fixes they can do themselves and initiating additional internal support teams when necessary. It’s taking the knowledge you’ve gained and turning it into customer service wins. Your dedication and resourcefulness, paired with the strength of our leading suite of video products and services, keeps video services flowing smoothly and customers satisfied. It’s a strong first step toward a long and rewarding career with Spectrum.
 
It’s all about learning and growing
This may be a new road for you, but the journey is all mapped out. You can trust our quick and thorough training plan to make you an expert on Spectrum's industry-leading products and services in about five weeks, taking home full pay for the time you spend learning. 
After that, consider yourself the voice of Spectrum: helping you expertly navigate the system and troubleshoot like a pro. But the industry moves quickly. To stay on top of it, as products are updated, so are you, with regular training sessions. We want you to have everything you need to create a superior streamlined experience for your customers and yourself.
 
With a deliberate path to success
We know that the best people to lead are those who have been down the same road before. Most of our supervisors started as Representatives themselves, so they know exactly what kind of support you’ll need to grow into a successful associate and more. Get in on the ground floor with a Fortune 100 company and see how far you can go. Career progression is a very real and achievable goal.
 
The benefits are clear
In addition to the core benefits — industry-leading retirement savings plans, comprehensive health care, paid training and time off — we offer free Spectrum products and services, education assistance, child care discounts, and a selection of other programs to help support you and your family.
 
What do you need to get started? 
Minimum requirements for the Customer Service Video Repair Representative are:
Ability to read, write, speak and understand English
Ability to work late afternoon - night shift, weekends and holidays

 
Minimum Education needed:
High School Diploma or equivalent
 
Preferred Work Experience:
6 months or more customer service representative experience
1 year or more working with computers and multiple software applications
 
Are you ready to join our team?
Now that you know a little more about us, why not apply now? 
Heads up! There is a brief assessment in the application. We recommend using a desktop computer or laptop in a distraction-free environment

Requisition #
245348BR

Job Code
CRP113 Rep 1, Cust Svc Video Repair Nonexempt

Position Type
Full Time

Area of Interest
Communications, Customer Operations, Customer Service, Product Support, Retail, Technical Operations, Technical Support

Business Unit
Customer Operations

Location
2433 Rutland Dr Suite 300

FCC Unit
13551

Account Code
X80-54820-640

Controlling Establishment ID
00506 - Austin Rutland Dr

More on Spectrum
The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.

Work State
Texas

Work City
Texas - Austin

Posting Job Title (Do Not Exceed 250 Characters)
Customer Service Representative

Zip Code
78758