Texas Department of Motor Vehicles

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TMD - Systems Support Specialist III

at Texas Department of Motor Vehicles

Posted: 6/24/2020
Job Status: Full Time
Job Reference #: 00008072
Keywords: computer, technical

Job Description



Applicants may submitapplications through Work In Texas (WIT), however applicants must complete thesupplemental questions in CAPPS Recruit to be considered for the position. Inorder to complete the supplemental questions, please register and/or login toCAPPS Recruit and access your profile. Go to CAPPS Recruit to Sign In (Link: https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en)



Your job application must becomplete and thorough including responding to all the supplemental questions.Your application must contain complete job histories, which includes jobtitles, dates of employment, name of employer and a description of dutiesperformed. If this information is not submitted, your application may berejected because it is incomplete. Resumes do not take the place of thisrequired information.


Who We Are: The TexasMilitary Department (TMD) is commanded by The Adjutant General of Texas,the state's senior military official appointed by the governor, and iscomprised of the Texas Military Department (State & Federal CivilianEmployees), the Texas Army National Guard (TXARNG),the TexasAir National Guard (TXANG) and the Texas StateGuard (TXSG).

Our Vision: America's premier state militaryorganization comprised of professional mission-ready forces, fully engaged withour communities, and relevant through the 21st century.

Our Mission: Provide the Governor and the Presidentwith ready forces in support of state and federal authorities at home andabroad.


Performs highly (senior-level) systems support work in a help desk setting. Provides first-lineassistance to the TexasMilitary Department (TMD) information systemsand operates automated office equipment in a stand-alone and network environment. Reports to Information Resource Managerand works under limited supervision, with considerable latitude for the use of initiative and independent judgment.


Work hours are 8:00AM to 5:00PM, 40-hour week, Monday – Friday. 



  • Coordinates and/or reviews and prioritizes incoming operational issues and requests for technical assistance related to computers, software, and standard office equipment; identifies and logs the type of problem; and monitors the status to ensure a timely resolution.
  • Provides routine technical assistance troubleshooting software and hardware problems, as well as problems involving office equipment such as phones, printers, and fax machines; recognizes and escalates difficult problems to a higher level of support.
  • Advises users and analyzes user requirements concerning software and the efficient use of information technology (IT) systems.
  • Provides assistance in the design, development, and maintenance of various system applications.
  • Coordinates the update of computers and applications.
  • Provides customer service and answers user inquiries regarding computer software, hardware operation, and the use and interface of systems and software applications.
  • Prepares briefings, reports, and evaluations on systems efficiency and utilization.
  • Maintains records of daily data communication transactions, problems, remedial actions taken, and installation activities.
  • Ensures that necessary security controls of software are maintained.
  • Sets up equipment for employee use and performs or ensures proper installation of cables, operating systems., or appropriate software.
  • Maintains computer and hardware inventory records for new and surplus equipment.
  • Troubleshoots and resolves complex computer-related problems.
  • Develops training manuals.
  • Develops procedures manuals and updates personal computer programs.
  • Reviews and recommends procurement of IT equipment.
  • Attends work regularly and observes approved work hours in accordance with agency state employee policies & procedures handbook.
  • May occasionally work evenings, weekends or holidays.
  • Performs related work as assigned.




  • Graduation from a standard senior high school or equivalent is required.


  • Graduation from an accredited two-year college with major coursework in computer science or a related field is preferred.


  • Three years' experience in computer systems support work is required.
  • Local Area Network (LAN) and Wide Area Network (WAN) experience is required.
  • Experience in technical troubleshooting is required.


  • Experience with Microsoft Deployment Toolkit I Active Directory Windows Deployment Server is preferred.
  • Experience with Active Directory Group Policy Object creation, modification and implementation is preferred.


  • Valid driver's license is required. *If not currently a Texas resident, must obtain a Texas Driver's License within 30 days after entering Texas as a new resident. A satisfactory driving record is required for driving state or personal vehicles to conduct agency business.
  • System Center Configuration Manager (SCCM) is preferred.
  • System Management Server (SMS) patch management is preferred.
  • Any other relevant IT certification is preferred.




Knowledge of:

  • practices, principles and techniques of computer operation;
  • information systems;
  • computer software and hardware;
  • information security policies and procedures;
  • local and wide area networks;
  • database administration; and
  • management of information systems.

Skill in

  • communicating verbally in a clearly and concisely manner;
  • using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems;
  • operating and supporting personal computers using applicable programs and software applications to include Microsoft Office Suite; and
  • trouble shooting information systems.

Ability to:

  • operate IT systems;
  • recognize, analyze and resolve technical problems;
  • troubleshoot and repair equipment;
  • adhere to standard guidelines and policies;
  • interpret policies, procedures and regulations;
  • manage customer expectations through the troubleshooting process via telephonic and written communication;
  • communicate effectively using commercial service desk procedures;
  • communicate effectively to individuals and small or large groups;
  • effectively train others;
  • work independently and as part of a team; and
  • establish effective working relationship with supervisor and co-workers.



Work may be performed inside in an office setting or outside at project or work sites. Work may involve sitting, standing, walking, stooping, kneeling, climbing or crawling. Occasionally work may be performed in inclement weather and/or may be required protective equipment. Work requires regular use of a personal computer and telephone. This position may periodically require the ability to lift, carry, move and/or set up equipment and materials that weigh up to 50 pounds. 5% travel may be required for the position.



If you qualify for a Veteran Employment Preference, it is mandatory that you provide the required documentation at the time of applying.  Documentation must be provided before a Veteran Employment Preference can be granted.


Currently Serving U.S. Military Member - Statement of Service Memo;

Veteran – DD Form 214 (or Equivalent) or;

Surviving Spouse of a Veteran who has not remarried - Marriage Certificate and DD Form 1300 or;

Orphan of a Veteran who was killed during active duty – Birth Certificate and DD Form 1300

Disabled Veteran - VA Civil Service Preference Letter



Use your military skills to qualify for this position or other jobs. Go to www.texasskillstowork.com to translate your military work experience and training courses into civilian job terms, qualifications, and skill sets.


Veterans, Reservist or Guardsmen with an MOS or additional duties that fall in the following fields or other related fields pertaining to the minimum experience requirements may meet the minimum qualifications for this position and are highly encouraged to apply:


United States Army – 25B , 25D, 25N, 255A, 255S

United States Navy – CT, CTM, CTR, IT, 181X, 182X, 681X, 682X, 781X, 782X

United States Coast Guard – IT, C4I10, ISM

United States Marine Corps – 0171, 8848, 8858

United States Air Force – 3D0X2, 3D0X4


Additional Military Crosswalk information can be accessed at: http://www.hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_InformationTechnology.pdf


Contact TMD's Veteran's Liaison, Carlos Cardozo if you have questions at (512)782-6822 or HR@military.texas.gov

State of Texas Benefits and Retirement Information: https://www.ers.texas.gov/


The Texas Military Department does not discriminate of the basis of race, color, national origin, sex, religion, age, genetic information, or status as an individual with a disability or protected veteran status in employment or in the provision of services.