Texas Department of Motor Vehicles

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TJJD - Program Specialist III - Performance Improvement Specialist (State Operations) - (DA) 6663

at Texas Department of Motor Vehicles

Posted: 8/14/2019
Job Status: Full Time
Job Reference #: 00006663

Job Description

Position available to be filled either at any District Officeor Facility. Determination on location will be made upon mutual agreement withmanagement and select applicant.

This position is located in the Monitoring & Inspections Department.

All applicants must complete the following additional forms(available at http://www.tjjd.texas.gov/jobsearch/application.aspx)and attach to the application, email to HRJobs@TJJD.Texas.gov, or mail to TJJD Human Resources, PO Box 12757,Austin, TX 78711 for consideration:

  1. TJJD EmploymentApplication Supplement (HR-003)

  2. Child Abuse RegistryCheck Consent Form (HR-028)

  3. Disclosure of PREAEmployment Standards Violation (HR-975)

Failure to complete and submit the above forms will cause delays inyour consideration for this position.

Acomplete job description and requirements are available at:  https://capps.taleo.net/careersection/ex/jobdetail.ftl?job=00006663&tz=GMT-05:00

Applicantsapplying through Work In Texas (WIT) will also need to complete thesupplemental questions/forms to be considered for this posting.  To complete the supplemental questions/forms,please go to the CAPPS Career Center (https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en) toregister and create a profile, or login and access your existing profile.  A complete job description and other jobrequirements are available there.

Send completed application, supplementalquestions/forms, and copies of diploma and college transcripts via email to
HRJobs@TJJD.Texas.gov or regular mail to TJJD Human Resources, PO Box 12757, Austin, TX78711.


Your job application must be completely filledout and cover all employment.  Yourapplication must contain complete job histories, which include job titles, nameof employer, dates of employment, supervisor's name and phone number, and adescription of duties performed, and whether it was full-time or part-time andhours per week.  If this information is notprovided, your application may be rejected as incomplete.  Resumes do not take the place of thisrequired information.

Applicants must attach to theapplication a copy of a high school diploma/equivalent or college diploma andtranscript if a degree or college semester hours are required to meet minimumqualifications.  A copy of all requiredcertifications and/or licenses must also be attached to the application.

Applicants must be able to pass a Criminal Background Check and any otherrequirements listed under Minimum Qualifications.

Stateof Texas Benefits and Retirement Information can be found at https://www.ers.texas.gov.  Benefits include:  Retirement plan, paid group health & life insurance for employee, paidholidays, paid vacation leave, paid sick leave, longevity pay, educationalassistance program, employee assistance program.  Optional add-on benefits include:  Dental, Vision, Optional Life Insurance,Voluntary AD&D Insurance, Dependent Health & Life insurance, Health& Dependent care flexible spending accounts, etc.  Additionally, certain designated positions areeligible for hazardous duty pay, career ladder advancements, and free mealswhile on duty.


Thisposition is a member of the monitoring & inspections team, which isresponsible for reviewing, monitoring, and evaluating juvenile justicefacilities, programs, and services at the county and state level through theperformance of a variety of quality assurance and compliance activities todetermine compliance with Texas Administrative Code rules, state and federallaws, the monitored program's policies and procedures, contract requirements,and established reporting requirements.  Thestate juvenile justice facilities, programs, and services include: (1) TJJD-operatedresidential facilities; (2) TJJD contracted residential facilities operated by privatevendors; and (3) programs and services provided to juveniles by TJJD parole andcontract parole officers. 


Theprimary role of the performance improvement specialist for state operations isto collaborate with monitored state program staff in the development of performanceimprovement plans in response to formalized findings resulting from the reviewof such state facilities, programs, and services; to conduct surveys, on-siteinspections, and desk reviews to monitor and evaluate progress towardcompliance with performance improvement plans; and to develop reportssummarizing and evaluating such progress. In addition, this position participates in special assignments andprojects as assigned, including thoseinvolving the performance of monitoring reviews.


Worksunder general supervision, with moderate latitude for the use of initiative andindependent judgment.  May be required towork in excess of 40 hours in a workweek and be on call.  Statewide travel required, including airtravel to some locations and instances of travel with very little notice. 


Collaborates with monitored program staff to developperformance improvement plans in response to formalized review findings,identify the impact of program changes on such plans, modify plans as needed,and evaluate trends and resolve problems regarding development and compliancewith such plans.


Conducts surveys, on-site inspections, and desk reviewsto monitor and evaluate progress toward compliance with performance improvementplans.


Prepares detailed and comprehensive reports summarizingand evaluating progress toward compliance with performance improvement plans; reportsprogress and problems impeding progress to management and stakeholders. 


Researches, studies, and analyzes nationalstandards, best practices and current trends to assist in the development ofperformance improvement plans.


Researches, studies, and analyzes the applicationsand variations of programs and operations in order to develop effectiveperformance improvement plans and resolve technical problems that are barriersto plan development and implementation; recommends appropriate changes andprepares justifications for implementing procedural and policy changes as partof the performance improvement plan.

Collaborates with training staff in the developmentof training materials; assists with providing training to monitored programstaff; provides guidance to monitored programs in the development andintegration of new or revised methods and procedures.


Participates in special assignments and projects asassigned, including those involving support of the department's monitoringfunctions. 


Collaborates with departmental staff in meetingestablished objectives and goals; shares information, identifies concerns andtrends; recommends improvements to resolve problems or enhance operations;assists with the development of policies, procedures, guidelines, and formsrelevant to the program area and in the development of plans to improveprograms or to address areas of concern. 

Performs related duties as assigned.

Performs all duties in compliance with TJJD safetypolicies and procedures.

-     Reportssafety hazards and, when possible, corrects hazards.

-     Completesrequired documentation in the event of an accident/injury.


Regularly attends work in a predictable manner, asscheduled and on an as-needed basis, in accordance with agency attendance andleave policies.



Bachelor's degree with major course work in business administration, public administration, criminal justice (corrections), social sciences, or related field.  Two years of wage-earning experience in auditing, conducting inspections of program operations, compliance monitoring, program evaluation, or quality assurance.  A total of four years of wage-earning experience that may be a combination of such experience or experience with youth or adults in a residential setting, treatment or correctional program or in a probation or parole program.  Completed course hours of related graduate study may be substituted for up to two years of experience on a basis of 12 graduate course hours for one year of experience; however, the graduate course hours may not substitute for the two required years of auditing or similar experience. 


High school diploma or GED.  Two years of wage-earning experience in auditing, conducting inspections of program operations, compliance monitoring, program evaluation, or quality assurance.  A total of eight years of wage-earning experience that may be a combination of such experience or experience with youth or adults in a residential setting, treatment or correctional program or in a probation or parole program. Completed course hours of related undergraduate study may be substituted for up to four years of experience on a basis of 30 course hours for one year of experience; however, the course hours may not substitute for the two required years of auditing or similar experience. 


Note:  Any diploma, GED, degree or course hours required to meet minimum qualifications must be obtained from an accredited educational institution.  Experience requirements may be satisfied by full-time experience or the prorated part-time equivalent.


The following physical demands and working conditions are representative of those encountered while performing the essential functions of this job.  Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.


Ability to communicate effectively, orally and in writing
Ability to see
Heavy lifting, up to 25 lbs.
Heavy carrying, up to 25 lbs.
Repeated bending
Operate motor equipment
Reaching above shoulder
Identify colors


  1. Knowledgeof local, state, and federal laws related to juvenile justice.
  2. Knowledgeof public administration and management techniques.
  3. Knowledgeof statistical analysis processes.
  4. Knowledgeof quality control techniques.
  5. Knowledgeof training techniques.
  6. Knowledgeof program management processes and techniques.
  7. Skillin identifying measures or indicators of program performance.
  8. Skillin using logic and reasoning to identify the strengths and weaknesses ofalternative solutions, conclusions, or approaches to problems.
  9. Skillin operating computers and applicable computer software and using high leveldata and informational reports as an administrative management tool.
  10. Abilityto gather, assemble, correlate, and analyze facts and prepare professionaltechnical reports.
  11. Abilityto develop performance improvement plans and identify risk hazards.
  12. Abilityto develop, evaluate, and interpret policies and procedures.
  13. Abilityto express ideas clearly in writing; to write appropriately for differentaudiences, and critically evaluate written communications.
  14. Abilityto prioritize and manage multiple tasks; plan, organize, and coordinate workassignments; and meet deadlines.
  15. Abilityto work collaboratively with all stakeholders and maintain a professional,courteous demeanor.
  16. Abilityto process information logically, make decisions, and to demonstrate thesoundness of those decisions. 
  17. Abilityto travel on a flexible schedule as needed, including travel by air.

In order to receive veteran's preference, a copy of your DD Form 214 (Certificate of Release or Discharge from Active Duty), VA disability rating (if applicable), or a DD Form 1300 (Report of Casualty) must be attached to your application.

Go to
https://texasskillstowork.com/, https://www.onetonline.org/, or http://www.careeronestop.org/ for assistance translating your military experience and training courses into civilian job terms, qualifications/requirements, and skill sets.

Additional Military Occupational Specialty (MOS) Code or Crosswalk information is available from the Texas State Auditor's Office at 
Program Management MOS Codes.

If you are scheduled for an interview and require any reasonable accommodation in our interview process, please inform the hiring representative who calls you to schedule your interview.  Whenever possible, please give the hiring representative sufficient time to consider and respond to your request.

Only candidates selected for an interview will be contacted.

Due to the high volume of applications, we do not accept telephone calls.  If you submitted your application through the
CAPPS Career Center (https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en), you may also check the status of your application by accessing your profile and selecting My Jobpage and selecting My Submissions.

Thank you for considering employment with the Texas Juvenile Justice Department.

The Texas Juvenile Justice Department does not discriminate on the basis of race, color, religion, sex, national origin, age, or disability in employment or the provision of services.