Texas Department of Motor Vehicles

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TJJD - Police Communications Operator I - Incident Reporting Center (IRC) Specialist (AUS) - 5575

at Texas Department of Motor Vehicles

Posted: 8/8/2019
Job Status: Full Time
Job Reference #: 00005575

Job Description

All applicants must complete the following additional forms(available at http://www.tjjd.texas.gov/jobsearch/application.aspx)and attach to the application, email to HRJobs@TJJD.Texas.gov, or mail to TJJD Human Resources, PO Box 12757,Austin, TX 78711 for consideration:

  1. TJJD EmploymentApplication Supplement (HR-003)
  2. Child Abuse RegistryCheck Consent Form (HR-028)
  3. Disclosure of PREAEmployment Standards Violation (HR-975)

Failure to complete and submit the above forms will cause delays inyour consideration for this position.

Acomplete job description and requirements are available at:  https://capps.taleo.net/careersection/ex/jobdetail.ftl?job=00005575&tz=GMT-05:00

Applicantsapplying through Work In Texas (WIT) will also need to complete thesupplemental questions/forms to be considered for this posting.  To complete the supplemental questions/forms,please go to the CAPPS Career Center (https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en) toregister and create a profile, or login and access your existing profile.  A complete job description and other jobrequirements are available there.

Send completed application,supplemental questions/forms, and copies of diploma and college transcripts viaemail to HRJobs@TJJD.Texas.gov or regular mail to TJJD Human Resources, PO Box12757, Austin, TX 78711.


Your job application must be completely filledout and cover all employment.  Yourapplication must contain complete job histories, which include job titles, nameof employer, dates of employment, supervisor's name and phone number, and adescription of duties performed, and whether it was full-time or part-time andhours per week.  If this information isnot provided, your application may be rejected as incomplete.  Resumes do not take the place of thisrequired information.

Applicants must attach to theapplication a copy of a high school diploma/equivalent or college diploma andtranscript if a degree or college semester hours are required to meet minimumqualifications.  A copy of all requiredcertifications and/or licenses must also be attached to the application.

Applicants must be able to pass a Criminal Background Check and any otherrequirements listed under Minimum Qualifications.

State of TexasBenefits and Retirement Information can be found at https://www.ers.texas.gov.  Benefits include:  Retirement plan, paid group health & life insurance for employee, paidholidays, paid vacation leave, paid sick leave, longevity pay, educationalassistance program, employee assistance program.  Optional add-on benefits include:  Dental, Vision, Optional Life Insurance,Voluntary AD&D Insurance, Dependent Health & Life insurance, Health& Dependent care flexible spending accounts, etc.  Additionally, certain designated positions areeligible for hazardous duty pay, career ladder advancements, and free mealswhile on duty.


Performs entry-level electronic and telephone communications work answering, evaluating, and prioritizing incoming calls received through the IRC hotline; disseminating information, including information regarding serious and unusual incidents, to designated staff; maintaining electronic file systems; compiling and tabulating data; verifying accuracy of documented information; performing data entry and retrieval; and researching and obtaining intelligence for Office of Inspector General (OIG) peace officers and other staff from various public, private and police sources, and from computerized databases including the Texas/National Crime Information Center (TCIC/NCIC) System and the Texas/National Law Enforcement Telecommunications Systems (TLETS/NLETS). May train others.

Works under close supervision with minimal latitude for the use of initiative and independent judgment. Will be required to work different shifts and overtime, be on-call to respond to emergencies, work additional hours during or after an emergency, and may be required to occasionally travel. Work is performed in a semi-isolated secure area, with constant exposure to office and telephone noise.


Answers, evaluates, and prioritizes incoming calls received through the IRC hotline; obtains and records accurate, descriptive information from persons calling for assistance and/or providing intelligence; disseminates information, including information regarding serious and unusual incidents, to designated staff.

Conducts automated data gathering and verification; searches and obtains intelligence for OIG staff from various public, private and police sources, and from computerized databases including TCIC/NCIC and TLETS/NLETS.

Verifies accuracy and completeness of requests and/or responses and maintains security levels.

Relays and interprets information relating to the safety and wellbeing of law enforcement officers, agency personnel, youth, and general public.

Participates, as directed, in the set up and operation of temporary communication command sites during special assignments including taskforces, manhunts, and weather-related disasters.

Provides communication interface between OIG peace officers and other law enforcement agency officials; maintains strategic contact with other law enforcement personnel in support of agency activities and programs; and serves as the communications link during serious incidents using the telephone, computer networks, and radio systems.

Collaborates with OIG staff in meeting established objectives and goals; shares information, identifies concerns and trends, and recommends improvements to resolve problems or enhance operations.

Monitors outcomes for racial, ethnic and gender disparities and takes action to address identified disparities.

Performs a variety of related duties not listed, to be determined and assigned as needed.

Performs all duties in compliance with agency safety policies and procedures.

  •Reports safety hazards and, when possible, corrects hazards.

  •Completes required documentation in the event of an accident/injury.

Regularly attends work in a predictable manner, as scheduled and on an as-needed basis, in accordance with agency attendance and leave policies.



High School graduation or equivalent. A total of two years of full-time wage earning experience that may include any of the following: dispatch, telephone, police, and/or emergency management communications work; providing administrative support or technical program support, general office or clerical experience; investigative or law enforcement work.


  •Experience in a law enforcement environment.

  •Experience in dispatch or emergency management communications.

Experience and Education Substitutions:

  •Completed course hours of undergraduate study may be substituted for up to four years of experience on a basis of 30 course hours for one year of experience.

  •Experience requirements may be satisfied by the prorated part-time equivalent.

  •A current Texas Commission on Law Enforcement (TCOLE) Telecommunicator Proficiency Certificate may substitute for experience as follows: (1) basic – one year of experience; (2) intermediate – two years of experience; (3) advanced – four years of experience.

Note: Any degree, diploma, high school equivalent, or course hours required to meet minimum qualifications must be obtained from an accredited educational institution.

Requirements for Continued Employment:
  •Must meet and maintain eligibility criteria established by the Texas Department of Public Safety to access TLETS and complete 16 hours of TCIC/NCIC Full Access Training within 6 months of hire date and 24 hours of TLETS training within 1 year of hire date.
  •Must meet and maintain TCOLE eligibility criteria established by 37 Tex. Admin Code, Chapter 217, Rule 217.2 for a Telecommunicator Proficiency Certificate.
  •If a current Telecommunicator Proficiency Certificate is not held upon hire, must obtain a Telecommunicator Proficiency Certificate with 12 months of hire date.
  •Upon receipt of a Telecommunicator Proficiency Certificate, must complete continuing education requirements to maintain certificate.


The followingphysical demands and working conditions are representative of those encounteredand/or necessary for an employee to successfully perform the essentialfunctions of this job.  Reasonableaccommodations will be made to enable individuals with disabilities to performthe essential functions.

Ability to communicate effectively, orally and in writing
Ability to see
Heavy lifting, up to 25 lbs.
Heavy carrying, up to 25 lbs.
Repeated bending
Ability to hear
Reaching above shoulder
Identify colors


1.Knowledge or ability to obtain knowledge of policies and procedures used in entering and retrieving appropriate information.
2.Skill in the operation of telecommunications equipment, computers, and office equipment.
3.Skill in public and human relations.
4.Skill in using resources to achieve optimal results.
5.Ability to respond appropriately to crisis situations.
6.Ability to seek out relevant data.
7.Ability to maintain and prepare logs and reports.
8.Ability to interpret and explain procedures to different audiences and make clear oral presentations of facts or ideas.
9.Ability to comprehend and execute written and verbal instructions.
10.Ability to operate automated and manual information systems.
11.Ability to maintain strict confidentiality of records and information.
12.Ability to work collaboratively with all stakeholders and maintain a professional, courteous demeanor.
13.Ability to prioritize and manage multiple tasks; plan, organize, and coordinate work assignments; and meet deadlines.
14.Ability to process information logically, make decisions, and demonstrate the soundness of those decisions.
15.Ability to train others.
16.Ability to communicate effectively, orally and in writing.


In order to receive veteran's preference, a copy of your DDForm 214 (Certificate of Release or Discharge from Active Duty), VA disabilityrating (if applicable), or a DD Form 1300 (Report of Casualty) must be attachedto your application.

Go to
https://texasskillstowork.com/,https://www.onetonline.org/,or http://www.careeronestop.org/for assistance translating your military experience and training courses intocivilian job terms, qualifications/requirements, and skill sets.

AdditionalMilitary Occupational Specialty (MOS) Code or Crosswalk information isavailable from the Texas State Auditor's Office at
PublicSafety MOS Codes.


If you are scheduled for an interview and require anyreasonable accommodation in our interview process, please inform the hiringrepresentative who calls you to schedule your interview.  Whenever possible, please give the hiringrepresentative sufficient time to consider and respond to your request.

Only candidates selected for an interview will becontacted.

Due to the high volume of applications,we do not accept telephone calls.  Ifyou submitted your application through the
CAPPSCareer Center (https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en), you mayalso check the status of your application by accessing your profile andselecting My Jobpage and selecting My Submissions.

Thank you for considering employment with the Texas Juvenile JusticeDepartment.

The Texas Juvenile Justice Department does notdiscriminate on the basis of race, color, religion, sex, national origin, age,or disability in employment or the provision of services.