Texas Department of Motor Vehicles

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TBPELS - Management Analyst III (Agency Analyst)

at Texas Department of Motor Vehicles

Posted: 6/28/2020
Job Status: Full Time
Job Reference #: 00009448
Keywords: operations

Job Description

NOTE: Only applicant who are interviewed will receive written notification of non-selection.  During the interview process, applicants will be required to perform a writing exercise 
Job Description
The Agency Analyst reports to the Executive Director.  The Agency Analyst performs advanced, senior-level professional administrative and policy management analysis work which involves consultative research and process or program improvement duties for agency. Performs or oversees the collection, analysis, and reporting of data for agency operations. Analyzes, reviews, documents, develops, and assists with implementation of best business model practices and process improvements. The Agency Analyst is involved with performance measures, strategic planning, continuous improvement, legislative review, and other agency programs.  May lead projects and teams as necessary.  Will be involved in agency communications and outreach programs. Must be able to articulate laws and rules to board members, regulated professionals, professional organizations, staff, and the general public.  The candidate must exhibit excellent interpersonal skills, adapt to working well in a team environment, be a self-starter capable of managing multiple projects and meeting deadlines while using sound professional judgment.  This position may require travel up to 40 percent of the time.    The Agency Analyst works under limited supervision with considerable latitude for the use of initiative and independent judgment.  
Applicants should clearly describe on their application how they meet the minimum qualifications for the position.  Qualifications may be verified through testing.


Required Knowledge and Experience:
A minimum of 3 years of advanced program management experience
Experience in development and reporting of strategic plans, performance reports, and process improvement initiatives. 
Experience with collaborative process improvement activities, including aiding in documentation of current business practices, recommending improvements, documenting and implementing changes, measuring benefits to the agency, and leading improvement teams
Experience in data collection and analysis and preparation of comprehensive technical records and reports to present, interpret data, identify alternatives and making and justifying recommendations
Experience in reviewing and evaluating operations and compliance with program policies and procedures, statutes, and rules to develop recommendations and justifications for improvement.
Ability to interpret and explain rules, regulations, policies, and procedures.
Experience in developing and leading high-profile projects to address agency's objectives, goals, and mission  
Experience in developing and documenting policy and procedural manuals
Exemplary written and oral communication skills including excellent customer service
Ability to establish and maintain professional, effective working relationships with supervisors, managers, co-workers and general public.
Public speaking experience
Knowledge of MS Word, MS Excel, MS Outlook, MS Access, and other related software
Adaptability to performing other duties as assigned, including demonstrating a spirit of teamwork, offering positive and constructive ideas, encouragement, and support to other members of the staff and team all while upholding agency's Core Values.
Preferred Knowledge and Experience:
5 years of program management or program leadership experience
Specialized knowledge and experience of Texas state government
Experience in governmental regulatory or licensing functions 
Development and implementation of state agency policy and procedures
Legislative experience, including statutory development and implementation, processes, and preparation of rules 
Communication experience, including development of communications materials and presentations, and public speaking
Budgeting, appropriations, and familiarity with SDSI programs
Certifications: PMI Professional in Business Analysis (PMI-PBA), Certified Business Analysis Professional (CBAP), or ITIL Continual Service Improvemement, Six Sigma Green Belt or higher.
Experience in conducting business research, analyzing data for LEAN Six Sigma projects, and or the applied Theory of Constraints.   
Licensure or Registration as a Professional Engineer or Professional Land Surveyor in Texas
Graduation from an accredited four-year university with course work in business or public administration, business administration, or other related field that includes project management, statistical analysis, or research methodology