Texas Department of Motor Vehicles

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Human Resources Spclst V

at Texas Department of Motor Vehicles

Posted: 8/8/2019
Job Status: Full Time
Job Reference #: 00006536

Job Description

Thank you for yourinterest in employment with the Texas Department of Motor Vehicles (TxDMV). Toapply for this position, complete an on-line application either through theTxDMV CAPPS External Applicant Career Section at https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=enor through Work In Texas (WIT) at http://www.twc.state.tx.us/.  

For job opening inquiries or to request a reasonableaccommodation under the Americans with Disabilities Act please contact theTxDMV Human Resources Division by calling 512-465-4043.  Applications must bereceived by the closing date in order to be considered for this posting.  TxDMV does not accept paper applications. 

Veterans: The following two websites provide useful informationand other job opportunities. Military to Civilian Occupation Translator http://www.careerinfonet.org/moc/and the Texas Veterans Commission https://www.tvc.texas.gov/employment/veterans/

If requested,reasonable accommodations will be made for persons with disabilities for anypart of the employment process in accordance with the Americans withDisabilities Act of 1990. 



Performsadvanced human resources management work in support of the Texas Department ofMotor Vehicles, Human Resources (HR) Division. Reporting to the Human Resources (HR) Director, the Employee RelationsSpecialist (HR Specialist V) provides direction and leadership for thefunctions of recruiting and selection, HR policy interpretation, performancemanagement and employee relations at the Texas Department of Motor Vehicles(TxDMV). Work involves establishing procedures andbusiness practices to continually improve and deliver effective and efficientHR services. Works under limited supervision with considerable latitude in theuse of initiative and independent judgment.




Provides HRconsultation and policy guidance to managers on all HR policies and procedures.Consults with managers, and provides assistance in developing and implementingactions, on issues related to performance management, conflict resolution anddisciplinary process.  Serves as subjectmatter expert on employee relations issues. Coordinates with Civil RightsOffice, Legal and Division Directors on personnel matters.


Assists employees with workplace concerns,interprets policy and provides resources as necessary.


Coordinates all aspects of the hiring process,including: coordinating or preparing job requisitions; reviewing and approvingscreen/interview questions; reviewing selection packages; conducting applicantbackground checks, and updating applicant information in applicable automatedHR systems. 


Enters data in various human resourcesinformation systems. Monitors turnover, workplace concerns, exit surveyinformation, employee survey results and other data to identify trends. Developsreports and analyzes data.  Provides andpresents reports to HR Director, Executive Team, and customers across theagency.


Plans, develops, standardizes, implements,coordinates, monitors, and evaluates procedures and business practices for theassigned human resource functions to increase the effectiveness and efficiencyof HR service delivery. 


Makes policy recommendations; and writes/editshuman resources policy for the assigned human resource functions.


Represents the human resource office at variousdepartment and external business meetings.


Represents the human resource office in unemploymenthearings, disciplinary actions and investigations.


As level One support for CAPPS Recruit andPerformance Management, submits service requests for needed improvements,requests status updates, and coordinates with the Comptroller of PublicAccounts (CPA) to resolve system issues. 


Performs other job-relatedduties as assigned.



Comfort Around HigherManagement*- Can deal comfortably with more seniormanagers; can present to more senior managers without undue tension andnervousness; understands how senior managers think and work; can determine thebest way to get things done with them by talking their language and respondingto their needs; can craft approaches likely to be seen as appropriate andpositive. (8)

Composure - Is cool under pressure; does not become defensive or irritated whentimes are tough; is considered mature; can be counted on to hold thingstogether during tough times; can handle stress; is not knocked off balance bythe unexpected; doesn't show frustration when resisted or blocked; is asettling influence in a crisis. (11)

Conflict Management - Steps up to conflicts, seeing them as opportunities; reads situationsquickly; good at focused listening; can hammer out tough agreements and settledisputes equitably; can find common ground and get cooperation with minimumnoise. (12)

Customer Focus - Is dedicated to meeting the expectations and requirements of internaland external customers; gets first-hand customer information and uses it forimprovements in products and services; acts with customers in mind; establishesand maintains effective relationships with customers and gains their trust andrespect. (15)

Decision Quality* - Makes good decisions (without considering how much time it takes)based upon a mixture of analysis, wisdom, experience, and judgment; most ofhis/her solutions and suggestions turn out to be correct and accurate whenjudged over time; sought by others for advice and solutions. (17)

Functional/Technical Skills- Has the functional and technical knowledge andskills to do the job at a high level of accomplishment. (24)

Integrity and Trust* - Is widely trusted; is seen as a direct, truthful individual; canpresent the unvarnished truth in an appropriate and helpful manner; keepsconfidences; admits mistakes; doesn't misrepresent him/herself for personalgains. (29)

Interpersonal Savvy - Relates well to all kinds of people, up, down, and sideways, insideand outside the organization; builds appropriate rapport; builds constructiveand effective relationships; uses diplomacy and tact; can diffuse evenhigh-tension situations comfortably. (31)

Organizational Agility - Knowledgeable about how organizations work; knows how to get thingsdone both through formal channels and the informal network; understands theorigin and reasoning behind key policies, practices, and procedures; understandthe culture of organizations. (38)

Presentation Skills - Is effective in a variety of formal presentation settings;one-on-one, small and large groups, with peers, direct reports, and bosses; iseffective both inside and outside the organization, on both cool data and hotand controversial topics; commands attention and can manage group processesduring the presentation; can change tactics midstream with something isn'tworking. (49)

Written Communication* - Is able to write clearly and succinctly in a variety of communicationsettings and styles; can get messages across that have the desired effect. (67)


Veterans, Reservist or Guardsmen will need to provide form DD 214to verify eligibility for Veterans' Preference. For applicants claimingSurviving Spouse or Orphan veterans' preference eligibility, you will need toprovide a DD 1300 or DD 214. These will be required on or before the first dayof employment if selected for the position. 

Official sealedtranscripts of all college hours/degrees listed on State of Texas applicationwill be required on or before the first day of employment if selected for the position. 

As part of itsemployment process, TxDMV may procure or have prepared a criminal backgroundcheck. An applicant with an unsatisfactory criminal background check report isineligible to be hired for the position for which the report is initiated. 

Driver's recordcheck will be conducted by the Department. Satisfactory driving records arerequired for driving state or personal vehicles and motor driven equipment toconduct agency business. 

External final maleapplicants who are 18-25 years of age will be required to furnish proof ofregistration or exemption from registration with the Selective ServiceSystem. 

If hired, employeemust provide document(s) within three (3) days of hire date that establishidentity and employment eligibility. A complete list of acceptable documents ison file with the local Texas Workforce Commission office or http://www.twc.state.tx.us/.


Veterans, Reservist or Guardsmen: Military Occupational Specialty(MOS) codes from each branch of the U.S. Armed Forces that may correspond tothe state classification title for this position can be accessed at: http://www.hr.sao.state.tx.us/Compensation/JobDescriptions.aspx 

The salary range onthis job posting reflects the minimum and maximum allowed by the stateclassification salary schedules; however, budget considerations may result insalary offers below the maximum of the posted range. 

Must attend workregularly and observe approved work hours. 

Initial screeningis based on the Education and Experience minimum requirements defined in thejob posting.

Your application should be completeand reflect all relevant education and experience. For each position listedunder work experience, include position title, employer, employment dates(month/year), salary, supervisor's name/title/phone number, a full summary ofduties, and reason for leaving.  Omission of data can be the basis fordisqualification; you may state ‘unknown' for any incomplete fields. "See Resume" is not accepted in lieu of a completed online State ofTexas application. 

Resumes may not be submitted inlieu of a completed State of Texas Employment Application, but may beconsidered as additional supplemental information.   The resume mustinclude employer name and dates of employment for relevant work experience tobe considered by the hiring authority.






Education and Experience


Bachelor'sdegree from an accredited college or university or U.S equivalency thereof in business or public administration, personnel, management or relatedfield plus five (5) years human resources experience. Additional relatedexperience may be substituted for education on a year per year basis.(Experience requirements may be satisfied by full-time experience or theprorated part-time equivalent.)