Texas Department of Motor Vehicles
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Document Specialist (20-0781)
at Texas Department of Motor Vehicles
Performs entry-level administrative support technical program assistance work. Work involves disseminating information, performing internal administrative support work.
ESSENTIAL JOB FUNCTIONS
Pick up mail from OAG/Mail Center twice a day.
Open, date stamp and sort incoming mail according to due date.
Sort and deliver incoming mail to Department bins in a timely fashion and according to set procedure.
Copy priority documents and all small pages to “standard” size for scanning.
Record receipt of checks/warrants/cash into a log and deliver to Accounting and Finance Department.
Maintain and review receipt logs for incoming certified mail.
Record number of return mail, certified and overnight mail pieces received into log.
Process outgoing certified mail by entering recipient information into firm mailing book for accountable mail log and create shipping label for over-night mail via the FedEx website.
Deliver out-going certified mail to OAG/Mail Center and overnight packages to mail box according to set procedure.
Process pre-auth images and recorded statements by importing the file images to FileNet storage.
Prepare, sort and scan documents and medical bills to FileNet storage.
Process and create bar code sheets for the priority and non-priority documents by performing data entry into the Claims Management System (CMS) for identification and tracking of documents.
Perform quality assurance of scanned documents by reviewing and editing documents and medical bills prior to sending them to FileNet storage and to cost containment vendor.
Provide back-up assistance to Receptionist.
Provides excellent customer service.
Performs related work as assigned
Maintains relevant knowledge necessary to perform essential job functions
Attends work regularly in compliance with agreed-upon work schedule
Ensures security and confidentiality of sensitive and/or protected information
Complies with all agency policies and procedures, including those pertaining to ethics and integrity
Education: Graduation from a standard senior high school or equivalent
One year full-time experience working in general office, complex clerical, secretarial or closely related field; may substitute thirty credit hours from accredited college or university for the required experience
Knowledge of general office or administrative practices and procedures
Knowledge of organizational behavior, including assuming and sharing responsibility
Skill in working under pressure and meeting deadlines
Skill in organization.
Skill in long-range and short-range planning.
Skill in using a computer for word-processing and data entry/retrieval
Skill in providing customer service.
Skill in gathering and analyzing accurate and relevant information.
Skill in effective oral and written communication [Writing sample to be submitted at the time of interview]
Ability to receive and positively respond to constructive feedback
Ability to work cooperatively with others in a professional office environment
Ability to provide excellent customer service
Ability to work more than 40 hours as needed and in compliance with the FLSA
Ability to work 8 a.m. – 5 p.m., Monday through Friday
Ability to lift and relocate 30 lbs.
Graduation from a four-year accredited college or university with a Bachelor’s degree
All applications for employment with the State Office of Risk Management must be submitted electronically through www.WorkInTexas.com. A State of Texas application in WorkInTexas (WIT) must be completed to be considered OR Submit a State of Texas Application for Employment to: Attn: Linda Griffin, State Office of Risk Management, P.O. Box 13777, Austin, TX 78711-3777. Military Crosswalk information can be accessed at http://www.hr.sao.state.tx.us/Compensation/MilitaryCrosswalk/MOSC_AdministrativeSupport.pdf.
THE SORM IS AN EQUAL OPPORTUNITY EMPLOYER