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Residential Direct Sales Supervisor

at Altice

Posted: 8/13/2019
Job Reference #: 22885
Keywords: sales

Job Description

  • Posted Date1 month ago(7/23/2019 5:26 PM)
    Requisition ID
    Area of Interest
    Business Unit
    Business to Consumer
    Position Type
    Job Family
    Job Function
    Residential Services
    Job Location : Location
  • Overview

    Altice USA (NYSE: ATUS) is one of the largest broadband communications and video services providers in the United States, delivering broadband, pay television, telephony services, proprietary content and advertising services to approximately 4.9 million Residential and Business customers across 21 states through its Optimum and Suddenlink brands.
    From high-speed broadband and ultra-HD video, to digital advertising solutions, local news and voice offerings, we are making connections possible around the country -- to businesses, to consumers, to communities, to schools, to hospitals, and everyone in between.


    The Supervisor of Direct Sales (Door-to-Door Sales) manages the recruiting, hiring, firing, training and performance of the Direct Sales Representatives who call on residents and multi-family households. This position also works to ensure that the sales strategy and sales goals set at the corporate, region and district levels are followed and achieved respectively, by the Direct Sales Representatives. Sales Supervisor will also be required to assist systems in achieving budgeted quota and goals from time to time in which additional commission compensation will apply. Direct Reports may include Direct Sales, Internal and Contract Sales Representatives.


    Leads and motivates all Internal and Contract Direct Sales Representatives in Door-to-Door activity to meet or exceed corporate/regional sales goals
    Conducts daily sales meetings with reps
    Periodically develops account forecasts
    Assigns territories customer sales opportunities and sales goals to individual Direct Sales Representatives based on their skill levels and on corporate/regional sales goals (quotas plus key sales objectives) for the system
    Sets direction and maintains focus of direct reports
    Coordinates effectively with operational and installation counterparts to ensure high quality customer service
    Collaborates with the Regional Sales Manager, District Marketing Managers and System Managers to ensure customer leads received from their direct reports and passed on to the Direct Sales Representatives as appropriate
    Guides and monitors Direct Sales Representatives to ensure sales goals are achieved in alignment with corporate/regional sales strategies
    Coaches and mentors Direct Sales Representatives on their performance (including sales skills)
    Conducts reviews of direct reports to ensure that performance standards are met and, if not, takes immediate action to improve performance level
    Maintains effective utilization performance and career development of Direct Sales Representatives in all targeted areas
    Approves commission reports for Direct Sales Representatives
    Updates Realtime with all required customer information in a timely manner
    Ensures that Direct Reports use and update Realtime with all required customer information in a timely fashion
    Serves as a subject matter expert and/or on selected customer sales
    Controls expenses while meeting or exceeding revenue goals and maximizing product margin
    Supervisor will complete new hire paper work on newly hired reps
    Other duties as assigned
    Essential Functions
    Ability to communicate in person, telephone or written
    Ability to use computer, calculator and reference materials
    Ability to sort and distribute materials
    Ability to use standard office equipment
    Must be able to coach and mentor Direct Sales Representatives to achieve sales goals
    Ability to work, including travel, outdoors in adverse weather conditions day or night
    Ability to travel from one location to another as needed
    Qualifications / Requirements
    Bachelor’s degree and/or equivalent experience
    3+ years’ experience in communication sales demonstrating progressive leadership positions Must be able to coach and mentor Direct Sales Representatives to achieve sales goals
    Must have a proven record of accomplishment of leading a team and achieving objectives and quotas
    Knowledge of communications industry
    Strong negotiation, problem solving and analytical skills
    Strong administrative and supervisory skills
    Strong leadership and motivational skills
    Strong people and relationship management skills
    Strong verbal and written communication skill
    Ability to manage tasks
    Computer skills including Windows based applications (Word, PowerPoint, Excel, Access, Outlook)
    Must have reliable transportation to travel to customer locations
    Preferred Experience
    Experience in communications industry preferred
    Working Conditions
    Work both indoors and outdoors
    Outdoor work may be in adverse weather conditions
    Schedules may include days, nights and weekends

    Not ready to apply? Connect with us for general consideration.