Sprint Communication

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Supervisor Customer Service

at Sprint Communication

Posted: 6/17/2020
Job Reference #: 1884576

Job Description

Position Title

Position Summary
Responsible for the daily operations of a team of customer service representatives. Coordinates work activities to achieve the volume expected to meet operational requirements. Responsible for developing and leading the implementation of tactical plans to support the strategic initiatives. Responsible for achieving customer churn and service level objectives presented to them by Senior Management and implementing plans to achieve those objectives. Recognizes and recommends operational improvements. Responsible for the application and development of organizational policies and procedures. May approve special price concessions, quotes, bid allowances, or adjustments. Responsible for hiring, termination, coaching, teaching, training, developing and appraising direct reports' performance. Provides immediate supervision, monitors proactive and reactive workflow, and assigns tasks, goals and objectives.


Position Title
Supervisor Customer Service

Work State

Work City

1321 Rutherford Ln

Work Zip Code

Metro Area

TXAUSD - Austin, TX Tele

United States

Our current hours of operation are as follows: 24 hours a day, 365 days a year - including Holidays.

Absent a reasonable accommodation or military obligation, employees must be available to work a flexible schedule (including days, nights, weekends and holidays).

Basic Qualifications
  • Bachelor's degree and two years related work experience or six years related work experience post high school
  • Two years experience in customer service
  • One year supervisory or management experience

Preferred Qualifications
Ability to type 60 wpm.
Will be administered a typing, spelling, grammar assessment.
Bi-lingual applicants encouraged but not required (Spanish/English, French/English)

In the Customer Service organization, we believe every agent should be the customer's advocate. Sprint is looking for highly motivated people who are dedicated to providing outstanding customer service and thrive on change. Join a team of highly motivated employees who believe every call is a new opportunity to re-enforce the reasons customers stay with us, because at Sprint, it's all about the customer experience!

Sprint is a background screening, drug screening, and E-Verify participating employer and considers qualified candidates with criminal histories consistent with applicable law.

Equal Opportunity Employer/Disability/Protected Veterans.

Job Category
Call Centers

Remote Options
No (Candidate must work from Sprint location)