Southwest Key Programs
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at Southwest Key Programs
- Job ID
- # Positions
- Human Resources
The Benefits Coordinator is responsible for performing complex duties following established procedures in the following areas: group health, dental, life, STD, LTD, FSA, 401K and any other benefits offered to employees by Southwest Key and its subsidiaries. The Benefits Coordinator will play a vital role in the design and implementation of new policies and operating procedures for the benefits department. The Benefits Coordinator will provide support for the FSA account administration as part of our TPA services team. The Benefits Coordinator will serve as a backup to the Benefits Analyst in all areas including the supervision of the Benefits Specialists. Must be able to work and perform all job duties independently and with little supervision.
- Manage enrollment in health benefit plans by determining eligibility, and ensure employees can make informed decisions with regard to their benefits options, and respond to employee inquiries, prepares correspondence as needed.
- Conduct benefit orientations for new hires, and during open enrollment meetings, and process benefit enrollments, COBRA, terminations, changes, beneficiaries, and accident and death claims.
- Contact and assist employees with healthcare plan enrollment in the benefit systems, and audits benefits payroll deductions in an efficient and timely manner.
- Works to resolve high-level plan implementation issues.
- Design, interpret and implement benefits policies and operating practices.
- Work with benefit providers to answer questions, ensure accurate employee coverage and claim processing. In this aspect the Benefits Coordinator has the authority to decide upon coverage issues independently, and free from direct supervision.
Set up payment plans for outstanding benefits balances, working with the payroll department to determine balances and communicating with employee.
- Interact directly with the 401k carrier and 401k Third Party Administrator (TPA) to ensure proper handling of employees’ enrollment, loans, deductions, benefit payments and investments.
- Provide the 401k yearly census and compliance testing to 401k provider.
Coordinate 401k Plan Open Enrollment periods on a quarterly basis.
Coordinate annual testing of plan and gather information requested by TPA. Coordinate annual audit of 401k plan by external audit firm, and gather information requested by auditor.
Perform data entry on various web-based systems, and maintain knowledge of legislative updates and industry information.
Serve as a backup for Benefit Analyst in all areas, including the supervision of Benefits Specialist.
- Responds to employee inquiries concerning benefits in a timely manner.
- Able to react to change productively and handle other essential tasks as assigned.
- Compile reports from various database systems.
- Provide support and back-up to Human Resource Department as needed.
Qualifications and Requirements:
- Bachelor’s degree with two (2) years’ experience in benefits administration, including the 401k Plan; and Life Insurance policies or Associate’s degree with two (3) years’ experience.
- Excellent verbal and written communication skills.
- Ability to work in partnership with others and coordinate a working team in the accomplishment of a project.
- Excellent attention to detail and research and analytical skills.
- Ability to meet deadlines and to take initiative.
- Proficiency in use of computer skills including but not limited to Word, Excel, and PowerPoint.
- Basic understanding of accounting principles
- Bilingual (English/Spanish).
- Requires a minimum of 10% travel
Must be able to read, write, and communicate both verbally and in written form to express and exchange ideas. While performing the responsibilities of this job, the employee must be able to access all components of work station and other office equipment. Frequent typing, writing, bending and twisting. Must be able to lift up to 30 pounds.
General office environment with moderate noise. This position is mostly sedentary, involves sitting most of the time, but may involve walking or standing for brief periods of time. A busy environment with many unscheduled interruptions. Frequent computer use at workstation for extended periods of time. Public contact position requiring appropriate business apparel.