SHI International Corp.
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Help Desk Analyst
at SHI International Corp.
- Requisition ID
- Information Technology
Innovative Solutions. World Class Support.
Constantly growing in response to the needs of our customers in all sectors and verticals, SHI has transformed itself from a $1 million "software-only" regional reseller into a $10 billion global provider of information technology products and services.
From software and hardware procurement to deployment planning, configuration, data center optimization, IT asset management and cloud computing, SHI offers custom IT solutions for every aspect of your environment.
Privately-held and under the guidance of our current ownership since 1989, SHI has experienced tremendous growth in size and scope through neither merger nor acquisition. Our organic growth and two decades of stability are a direct result of backing a highly-skilled and tenured sales force with software volume licensing experts, hardware procurement specialists and certified IT services professionals.
Headquartered in Somerset, NJ, SHI supports their clients from over 30 offices throughout the U.S., Canada, the U.K., Germany, France and Hong Kong. SHI’s goal is to foster long-term, mutually-beneficial relationships with its customers and partners, every day.
What SHI Can Offer:
- World Class Facility includes on site gyms, restaurants and community events
- Ongoing opportunities for personal and professional growth and development due to our strong promote from within philosophy
- Work in an up-beat, creative, and fun environment
- Benefits, include medical, vision, dental, 401K, and flexible spending
SHI has an exciting opportunity available on our IT Operations Helpdesk Team in Austin TX. This team is responsible for incident and problem management related to the maintenance and support of SHI’s desktop end-user environment, providing a single view to the organization for information technology related problems. We are looking for someone with excellent customer service/service desk skills, creative troubleshooting techniques, and a good working knowledge of desktop and laptop computer hardware and operating systems, network printers, and mobile devices. Candidate must also possess a genuine interest in a technical support services career. On-the-job training will be provided but the successful candidate will also be expected to learn quickly through independent study.
Qualifications/Minimum Skills Required
Completed Associate degree
1-2 years professional experience in a help desk support capacity