Abrigo

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Training Delivery & Design Specialist

at Abrigo

Posted: 3/13/2019
Job Reference #: oE1r9fwZ

Job Description

Description

We are seeking a full-time Training Delivery & Design Specialist that will be responsible for enhancing the knowledge, skills and abilities of customers and employees through the design, development and delivery of product training programs. The successful candidate will possess strong presentation skills, a ”take charge” attitude and excellent training facilitation skills. This position is a key role in our Client Education Team reporting directly to the Manager of Client Experience. The ideal candidate is an extrovert with strong verbal and written communication, networking and interpersonal skills.

We are an industry leader in the fight against financial crime – providing software solutions and services to help our customers fight the bad guys. This is a great opportunity for a project-oriented individual to join an experienced team in assisting Abrigo through the next phase of growth.

Do you have what it takes to be a part of this high performing team? If so, read on…

What You'll Do:

  • Increase customer retention and satisfaction while reducing customer dependency on the Technical Support team through excellent education and consulting
  • Design and deliver training that enhances the performance of individuals and the organization as a whole
  • Ensure efficient and timely training of new customers and/or employees by communicating and managing their expectations while assisting them through successful completion of the training process
  • Assess customer and/or employee needs and manage interventions
  • Evaluate effectiveness of program development and performance management activities

What You'll Need:

  • Bachelors of Adult Education and Learning or appropriate work experience/Adult Learning certification with 2+ years training delivery experience required
  • Experience developing classroom, eLearning and blended learning content
  • Experience administering a Learning Management System preferred
  • 2+ years Financial or Banking Operations Experience desired (BSA/AML Compliance preferred)
  • Previous experience with Abrigo’s, formerly Banker’s Toolbox products including BSA Manager desired
  • Intermediate to advanced skills in Microsoft Word, Excel, PowerPoint, Articulate, Storyline, Adobe Captivate and Camtasia Studio and Outlook
  • Strong customer service skills and ability to cultivate positive relationships with internal and external customers and demonstrate a professional demeanor as this position has frequent strategic interactions with clients
  • Working knowledge of Instructional Design and Adult Learning theory
  • Working knowledge of Evaluation methods and ability to calculate and display ROI
  • Ability to travel up to 25% and work at customer sites within the United States

What You’ll Get:

  • Market competitive total rewards package
  • To be part of the Heart & SOUL of a winning company with an inspiring mission
  • The opportunity to Make Big Things Happen
  • Competitive salary along with full health benefits with an HSA option
  • Unlimited PTO and bank holidays
  • 401(k) plan and company match