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Patient Support Specialist
at Results Physiotherapy
- # of Openings
- Customer Service/Support
Results Physiotherapy is an outpatient orthopedic physical therapy company committed to helping people live without pain. We do this by offering world class physiotherapy in a setting that exemplifies clinical excellence. Our standards are the result of our dedication to offering continuing education and professional development to our employees in a culture that is based on friendship. Our reach extends to 9 states in the Southeast region of the United States, as well as Texas, and includes over 150 clinics, with continued plans to expand underway.
Our growing company is seeking a full time Patient Support Specialist, who is seeking a fulfilling career.
We embrace DYNAMIC and MOTIVATED individuals who are committed to contributing to our unique product and reputation in outpatient rehabilitation. Successful applicants will play an important role in ensuring the success and continued growth of the clinic and company by assisting in the delivery of a quality personal experience for every patient. Previous experience in this role is preferred but is not essential.
The Patient Support Specialist is responsible for completing the administrative duties within their assigned clinic. He/she ensures that all administrative duties are performed accurately and timely while acting as a team player for optimum clinic flow and excellent patient care.
Ensures accurate and timely filing of charts and documents and prepare charts for next day patients
Scheduling of patients, includes cancellation/call-back's and referrals
Obtains new patient information and accurately enters patient demographic and insurance information in system
Assist with insurance verification and pre-certification
Collects co-pay/co-insurance Fax, track, and file evaluations and re-evaluations
Audit charts as assigned by management
Process medical records requests as required for active patients
Strong organization, multi-tasking, and customer service skills
Strong interpersonal skills that include the ability to effectively communicate verbally
Shows initiative and enjoys working as a team in a fast paced environment
Experienced with MS Word and Excel and ability to learning new computer programs
Flexibility to travel and work at other clinics as needed
Experience with exercise and/or human anatomy preferred
MUST be flexible Mon-Friday