RCN Corporation

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Field Operations Supervisor

at RCN Corporation

Posted: 7/27/2019
Job Reference #: *BDA47C5A1970F932

Job Description

Requisition Number

Post Date

Field Operations Supervisor




Grande Communications is currently searching for a Field Operations Supervisor in ourAustin market. This position is responsible for managing the installation group and activities.

In this position, your primary responsibilities include:

  • Manages the Field Installation group and activities (product installation and repair), including, but not limited to: operational issues and activities, employee development, hiring and performance.
  • Ensures compliance with all state and federal record keeping, safety, and operational and technical specifications (FCC, PUC, OSHA, etc.).
  • Generates additional sales opportunities through training and motivation of Installation Technicians.
  • Resolves escalated customer complaints and issues as necessary.
  • Effectively communicates all critical information as needed to Field Operations and other departments/entities.
  • Drives a company vehicle in the course and scope of performing duties.
  • Other duties as assigned.


Our ideal candidate will possess:

  • High school diploma or equivalent. Associates degree in related field or equivalent relevant experience.
  • Prefer 5 years experience in Broadband related position and experience with all 3 products (CATV, telephone, high-speed data) with demonstrated installation, technical, sales and interpersonal skills.
  • PC Skills Software: Microsoft Office Suite of products, Windows-based applications Hardware: PC, laptop, routers.
  • Valid driver’s license and satisfactory driving record per Fleet policy.
  • Maintains satisfactory background check per Company standards.

Grande Communications proudly embraces diversity and continues to be an Equal Opportunity Employer