PM Hotel Group

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Restaurant Greeting Enthusiast (Verbena Host)

at PM Hotel Group

Posted: 6/26/2020
Job Status: Full Time
Job Reference #: 551f0946-a306-4847-91ef-db8856d6606c
Keywords: hotel, event

Job Description

Opening in Summer of 2020 the Canopy by Hilton Austin Downtown is on the search for Enthusiasts. This new project features a locally chef inspired restaurant and cocktail bar called Verbena, under the direction of Rick Singleton - Scenic Capital and Chef Nic Yanes.  Are you creative, innovative, service driven, and take pride in local surroundings? Curating a positive stay experience for our guests and providing a thoughtfully local product is what we are all about! 

Job Summary

Greet and escort guests to tables in the restaurant, maintaining a courteous and efficient operation of the dining room to ensure guest satisfaction.

Summary of Essential Job Functions

• Meet and greet guests as they arrive, offer choice of seating, then escort them to their table and present menu.

• Read, maintain and make daily entries in the log book to coordinate communication between shifts and management.

• Maintain proper set-up of dining room.

• Receive records and make any necessary arrangements for reservations and special functions in the restaurant.

• Comply with attendance rules and be available to work on a regular basis.

• Perform any other job-related duties as assigned.

Abilities Required

• Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to “pitch-in” and help co- workers with their job duties and be a team player. Ability to comprehend guest requests, memos, reservations, promotional materials, event orders and similar written materials. Ability to remember, recite and promote the variety of menu items. Ability to move throughout a crowded room to seat guests. Ability to effectively deal with customer complaints and concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the customer, and providing positive and proactive solutions. Ability to establish and maintain effective working relationships with associates, customers and patrons..


Customer Satisfaction:

Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Verbena Restaurant staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Verbena Restaurant associate is a guest relations ambassador, every working minute of every day.


Work Habits:

In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job, and ask for help whenever you are not sure how to do something.


Safety & Security:

The safety and security of our guests and associates is of utmost importance to PM Hotel Group. Every PM Hotel Group associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.



This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate’s supervisor.


Furthermore, this description is subject to change, at the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.