Omni hotels & resorts

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Server | Resort Pool / Texas Spice

at Omni hotels & resorts

Posted: 6/30/2020
Job Status: Contract/Temporary
Job Reference #: 45838
Keywords: room service

Job Description

Job LocationsUS-TX-Austin
Posted Date1 month ago(6/1/2020 10:49 AM)
Requisition ID
2020-45838
# of Openings
6
Category (Portal Searching)
Food & Beverage

Location

Barton Creek Resort & Spa

Barton Creek Resort & Spa's success is due to its dedicated, intelligent and self-motivated family of associates who work together to maintain the company's trademark high standards. If you would like to be a part of an environment where teamwork is emphasized and individual excellence is encouraged then this is the place for you.

Omni Barton Creek Resort and Spa’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Barton Creek may be your perfect match.

Job Description

To wait on pool guests and cabanas promptly, courteously and to serve the guests and members delivering extraordinary customer service, in accordance with Omni standards.

Responsibilities

o Maintain regular attendance in compliance with Omni standards, as required by scheduling which will vary according to the needs of the Resort.
o Maintain high standards of personal appearance and grooming, which include wearing the proper attire/uniform and name tag when working.
o Provide outstanding service to members and guests in a friendly and professional manner, following proper steps of service.
o Must maintain full familiarity with menus and knowledge of beverage offerings, including wine service.
o Complete station set-up and breakdown/side-work.
o Polish and clean all water glassware in assigned station during each shift.
o Take food and beverage orders and upsell as often as possible.
o Bus tables whenever needed due to circumstances. Dust all tables to include table legs.
o Be pleasant, smile and greet all members and guests, using surnames when obtained.
o Send orders using MICROS system.
o Communicate with culinary team regarding meal requirements, allergies, dietary needs and special requests.
o Alert manager immediately if a member or guest has a suggestion, complaint or issue.
o Present accurate check to guest and process payment.
o Maintain cleanliness of the restaurant.
o Assist in the orientation and training of new associates.
o Assist in seating members and guests and answering phones for restaurant and room service as needed.
o Cross train among other food and beverage outlets as needed.
o Maintain knowledge of the resort property.
o Attend department meetings and other required company trainings.
o Perform any other duties as assigned by the restaurant manager.

Qualifications

o Must have and maintain current Texas Food Handlers and TABC certifications.
o Must agree and adhere to compensation acknowledgment and tip reporting guidelines.
o Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, members, management and co-workers, both in person and by telephone.
o Must be able to work in a fast paced environment and multi task.
o Prior serving and cash handling experience preferred.
o Must be able to work flexible shifts including nights, weekends, and holidays.
o MICROS Experience preferred.

Physical Requirements:
o Must be able to stand and walk for an extended period of time or for an entire shift.
o Must be able to move, lift, carry, push, pull, and place objects of moderate weight without assistance.