Omni hotels & resorts

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Club Retail Manager

at Omni hotels & resorts

Posted: 8/2/2019
Job Reference #: 38340

Job Description

  • Job LocationsUS-TX-Austin
    Posted Date3 weeks ago(7/31/2019 4:53 PM)
    Requisition ID
    # of Openings
    Category (Portal Searching)
    Golf Resort Operations
  • Location

    Barton Creek Country Club’s success is due to its dedicated, intelligent and self-motivated family of associates who work together to deliver personalized service to the club’s members and maintain the company’s trademark high standards. If you would like to be a part of an environment where teamwork is emphasized and individual excellence is encouraged, then this is the place for you.

    Barton Creek Country Club associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, Barton Creek Country Club may be your perfect match.

    Job Description

    Insures a quality experience for all of our guests by managing the Retail staff in the retail outlets; plus Sales, Training, and Merchandising of all outlets.


    • Set appropriate shop hours and staffing to maximize sales and minimize expenses.
    • Recruit, hire, train and develop a talent based organization dedicated to delivering excellent customer experiences and financial results.
    • Complete payroll process on a daily/weekly basis.
    • Become an expert in and train team in all Omni Related Retail SOPs.
    • Oversee annual holiday shop Retail experience and staffing.
    • Manage & coach selling performance of individuals and metrics of each shop; drive excellence in Customer service levels.
    • Assist in timely flow of merchandise from receiving to shops to maximize sales.
    • Facilitate transfers of merchandise and mark-downs.
    • Facilitate replenishment orders of regularly stocked goods.
    • Maintain stores physical appearance (cleanliness, organization, safety).
    • Maintain merchandise inventory (asset) and present it well to maximize sales.
    • Drive trunk show and event initiatives on property which generates sales (mobile pro-shops, member events, charity tie-ins, holiday fashion shows, etc.).
    • Analyze daily, weekly, monthly financial results and take appropriate action based on insight gained from analysis to deliver P&L results.
    • Report weekly summary reports to Corporate Office including selling statistics, promotional recaps and Buyers Reports.
    • Communicate and partner effectively with corporate and resort/club management.
    • Share/propose best practice implementation/solutions for shops, property or Company based on learning from day-to-day operations, analysis and plans.
    • Collaborate with Buyers to review budgeted including stock plans and product flow.
    • Develop seasonal merchandise plans for changing the look and feel of each shop via floor moves, vendor changes and/or décor.
    • Initiate marketing efforts to help drive sales and increase awareness of shops and product both on property and in local market.
    • Work with Director of Retail on effective buying plans for golf merchandise in all golf shops.
    • Drive retail sales to member at Barton Creek Country Club.
    • Work with Retail Management Team to create new processes for associates to execute.
    • Merchandising –
      • Present and maintain all merchandise in a superior manner in each shop.
      • Build visual merchandising skills in team.
      • Partner w/Buyers to define best buying strategies for each of the shops; research new shop concepts for future development as needed.
      • Provide Buyers with information on local market trends, customer profiles and new vendors.
      • Review Merchandise reports on a weekly basis; provide feedback and direction on key trends with items, classifications, vendors and stock to sales ratios.
      • Provide leadership and direction in developing resort specific products that help define a “sense of place” for the guests and maximizes the value of the resort name and location.
      • Champion and drive the Power of One/Omni culture.


    • Minimum five years relevant experience or an equivalent combination of training, experience and/or education.
    • Must have excellent interpersonal, oral and written communication skills.
    • Must provide excellent service to internal and external customers.
    • Must be attentive to detail.
    • Must have the ability to adapt to unexpected situations.
    • Must be punctual and reliable.
    • Must be able to work weekends and holidays, and be flexible with the schedule.