Marriott International Incorporated

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Content Management Specialist

at Marriott International Incorporated

Posted: 5/15/2019
Job Status: Full Time
Job Reference #: 19001AO0

Job Description

Posting Date May 07, 2019
Job Number 19001AO0
Job Category Administrative
Location Starwood CCC-Austin, 1705 Centre Creek Drive, Austin, Texas, United States VIEW ON MAP
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed.  We believe a great career is a journey of discovery and exploration.  So, we ask, where will your journey take you?

Marriott’s Digital Operations team is tasked with keeping the content in our online sites accurate and up to date. Content accuracy is critical for providing our Loyalty members and guests with the latest information about our brands, hotels, and programs. The Content Management Specialist maintains content for and its international websites using the content management system. This role liaises with, and takes direction from, the Digital Content Management team at Corporate Headquarters responding to inquiries from content stakeholders and website users regarding content and functionality of and related digital products. This team receives requests to upload creative assets (such as images, video/multimedia, and other interactive files), make text updates, and facilitate functionality changes.

Education and Experience
• High school diploma or GED
• 1+ years’ experience working in a customer service environment or online field (preferably eCommerce)
• Working knowledge of Microsoft Office Suite and Adobe Creative Suite, particularly Photoshop
• Good working knowledge of WEM Content Management System
• Working knowledge of EPIC
• SEO experience


Managing Work, Projects, and Policies

• Maintains and updates existing content on and its corresponding sites using the WEM content management system and other platforms.
• Works within the metadata structure of to create metadata entries for each new element on the site.
• Resolves tickets based on the established priority and follows the protocol for updating the tickets to the proper state when the work is performed.
• Follows established processes for making updates to content on to ensure there are no incidents involving missing or garbled content on the pages being updated.
• Implements Search Engine Optimization (SEO) content entries.
Supporting Operations
• Responds to inquiries from content stakeholders and website users regarding content and functionality of their respective sections of the Marriott web sites or digital channels.
• Conducts quality assurance on personal and others’ work to ensure the site meets quality standards, including visual and functional QA and proofreading.
• Ensures all updates made on adhere to the current style guide and glossary.
• Ensures adherence to branding guidelines and marketing objectives.
• Maintains Marriott’s highest standards for quality focusing on both content and presentation.
• Exercises independent discretion and judgement when modifying content instances on
• Follows established escalation procedures when unable to resolve or implement the requested content change.
Additional Responsibilities
• Accurately records time to complete tasks using Marriott's production/accounting system.
• Performs other reasonable duties as assigned by manager.
• Attends and participates in all relevant meetings.
• Presents ideas, expectations and information in a concise, organized manner..
• Manages time effectively and conducts activities in an organized manner. 

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.