JLL (Jones Lang LaSalle)

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Account Lead in Houston, TX at JLL

at JLL (Jones Lang LaSalle)

Posted: 8/15/2019
Job Status: Full Time
Job Reference #: J3M5YC6JLKK6J8GQD43
Categories: Other/General
Keywords: online

Job Description

Job Description

Account Lead

About JLL

We’re JLL. We’re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.

We’re a Fortune 500 company. We work across 80 countries, in 280 different offices, with a team of over 77,000 individuals. And we look after a property portfolio of over 4bn square feet, all on behalf of our clients.

If you’re looking to step up your career, JLL is the perfect professional home. At JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections through sharing different perspectives, and you’ll be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at JLL!

What this job entails- Recognizing that corporate clients seek creative and often integrated approaches to best manage their real estate portfolios and complex occupancy needs around the world, we have integrated our occupier businesses into a single global division – Corporate Solutions. An integral part of Corporate Solutions is the Account Lead role, which executes an account plan to ensure exceptional delivery to our clients.

The Account Lead is accountable for managing the day to day relationship with our client.  The Account Lead anticipates client needs and delivers to outperform on the key performance indicators within the contract. The Account Lead creates and manages high performing teams which not only delivers operational excellence but keeps employees engaged and thriving. The Account Lead will report to an Account Director and Lead will lead a team of talented individuals to deliver integrated, innovative and differentiated solutions for our clients.  While each account structure varies based on services provided, typically an Account Lead has 4-6 direct reports.

Primary Responsibilities

Delivers Account Services

  • Executes against the account plan which ensures alignment with the client objectives and interests
  • Drive high quality results which exceed the client’s expectations
  • Respond to and addresses the day to day issues that surface with the client, understanding what issues require escalation

Builds and Manages High Performing Teams

  • Ensures the best qualified candidate is hired
  • Establishes clear goals and objectives for direct reports
  • Provides frequent coaching and feedback to elevate performance
  • Advances the firm’s diversity and inclusion priorities by focusing on talent moves, i.e. hiring, rotation and promotion

Achieve Financial Results

  • Manages to account budget, proactively identifying and preventing exceeding the plan
  • Partners with leadership when Retain all current business lines and expand the book of business with the client to extend beyond existing product lines or geography
  • Mitigates risk for the organization by ensuring A/R is maintained below 60 days payable

Contributes to the Growth of the Company

  • Engage leadership and experts in discussions to identify expansion opportunities
  • Ensure delivery of service does not jeopardize account renewal

Job Requirements

Education

  • This position requires a bachelor’s degree in addition to a broad range of business experience acquired through previous work experience, an MBA or similar post-graduate studies.
  • Relevant facilities experience within a Higher Education environment will be essential.

Knowledge, Skills and Abilities

Client Focus

  • Dedicated to exceeding client expectations to ensure a no-bid contract renewal
  • Proactively solicits and responds to feedback and input from client
  • Establishes and maintains effective relationships with customers and gains their trust and respect

Results driven

  • Ability to execute against the vision and strategy
  • Measures the relevant data (financial, environmental, performance) and uses the data appropriately to reassess, adjust, expand or curtail
  • Takes corrective action quickly and decisively when performance falls short of expectation or when redirection is required

Natural Coach

  • Clearly establishes performance expectations and goals for employees
  • Provides point in time feedback on performance of employees

Firm Knowledgeable

  • Understand the fundamentals of the outsourcing business and the real estate industry
  • Knows how to navigate the organization to identify experts in our products and services

Personal characteristics

The successful candidate will be results driven, execute an account plant to ensure exceptional delivery, and have the highest ethical standards.  The candidate must possess strong communication skills, the ability to influence others to achieve results and possess the following qualitative skills which are consistent with the company’s critical success factors:

People leadership

  • Influence others, engage and inspire, proactive collaboration, build talent, communicate effectively and build relationship

Personal leadership

  • Inspire trust, high integrity, adapt and learn

Result leadership

  • Ensure execution, drive targeted results, focus on customers and lead courageously

What you can expect from us

You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.

Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay. We’ll offer you a competitive salary and benefits package.

Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you...

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JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at Accommodation.Reques@am.jl..com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.