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Sr. People Operations Coordinator

at Favor

Posted: 8/8/2019
Job Status: Full Time
Job Reference #: b0b1cc18-fbc3-418a-92a1-b40bed88f21f

Job Description

Sr. People Operations Coordinator

Austin, TX
People Operations
Full Time

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The Sr. People Operations Coordinator plays an integral role in the People Operations team. Responsible for maintaining daily HR administration and supporting the team member life-cycle through on-boarding, payroll & benefits, People Ops programs, and system management. This position requires a high level of confidentiality, attention to detail, customer service, and the ability to thrive in a fast-paced and dynamic environment.


Proactively handle all communication and preparation of new hires from offer acceptance to first day

Coordinate and schedule New Hire Onboarding 101 sessions
Review all pre-employment background checks, make independent determinations on results, including escalation to appropriate leadership when necessary
Works with IT and Tech Support teams to ensure new hires have the proper equipment and accounts
Process new hire I-9s through E-verify
Own employee data management Manages collection and input of all employee data across tools and platforms used by People Operations
Develop and manage reporting functionality for People Operations data and dashboards
Maintain accurate and timely entries in HRIS (PeopleSoft) including new hire information, employee changes, and off-boarding
Manages People Ops workflow and processes through Trello to ensure task management in real time is accurate
Continuously monitor and administer Culture Amp employee and reporting groups information for performance management, engagement, and life-cycle surveys
Own organizational structure updates, employee changes and reporting in Pingboard
Manage employee files ensuring compliance and most up to date employment information exists and is accurate
Oversee weekly payroll to ensure team members are paid accurately and timely
Maintain accurate records of personnel changes
Communicate regularly and proactively with parent company Payroll and Benefits team to ensure process and documentation is adequate and compliant
Partner with Accounting team on payroll reporting
Complete employment and income verification in a timely manner
Manage benefit administration during team member life cycle including: Open Enrollment, New Hire Enrollment, leaves of absence management, communication and tracking (FMLA, Personal, etc.) and additional programs (Commuter FSA, 401k, Partner Stock Program, VPP, etc.)
Support Business Partners with internal Learning and Development programs as needed
Champion and facilitate the monthly review and production of Favor’s Reward and Recognition program(s)
Organize tracking mechanisms for program effectiveness with input from Business Partners


Minimum 3 years experience in a similar role (HR Coordinator, Benefits/Payroll Coordinator, HR Systems, etc.)

Foundational understanding of employee benefits landscape, processes and compliance
Foundational understanding of employment law (FMLA, FLSA, EEOC, etc.)
Experience with PeopleSoft is a plus

Ideal Candidate Will:

Communicate confidently with strong written, verbal, and interpersonal communication skills

Be highly organized, detail oriented and resourceful
Demonstrate proven experience with prioritization, multi-tasking and problem solving
Demonstrate customer service and employee-experience focused
Demonstrate high touch, caring and helpful approach in difficult circumstances
Be patient and approachable
Simplify complex concepts into digestible information for employees to understand

At Favor, we believe that to Run Texas, we need to represent Texas. By putting
Community First
, we honor the diversity of our backgrounds and experiences through sharing our unique voices. Our community grows when we challenge ourselves to learn and see the world from another’s view. We are committed to growing a team with different backgrounds, experiences, abilities, and perspectives and are an equal opportunity employer.

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