D&S Community Services

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Help Desk Specialist

at D&S Community Services

Posted: 6/24/2020
Job Status: Full Time
Job Reference #: 4b2587a1-88a8-4c6c-bd61-7ea3657a3dd0
Keywords: system, technical

Job Description

Essential Job Functions:

Works on problems of moderate scope where analysis of situations or data is required. Requires more advanced technical skills, such as system repair, crash analysis, and systems needs analysis.

  • Provide helpdesk support and resolve problems to the end user’s satisfaction.
  • Monitor and respond quickly and effectively to requests received through the IT helpdesk tool.
  • Monitor helpdesk tool for tickets assigned to the queue and process first-in first-out based on priority.
  • Modify configurations, utilities, software default settings, etc. for the local workstation.
  • Utilize and maintain the helpdesk tracking software.
  • Document internal procedures.
  • Provide onboarding orientation and support for new users.
  • Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment.
  • Install, test and configure new workstations, peripheral equipment and software.
  • Maintain inventory of all equipment, software and software licenses.
  • Report issues for escalation.
  • Manage PC setup and deployment for new employees using standard hardware, images and software.
  • Assign users and computers to proper groups in Active Directory.
  • Perform timely workstation hardware and software upgrades as required.