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Project Manager

at Conduent

Posted: 3/16/2019
Job Reference #: 18024067
Keywords: manager

Job Description

Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at



The Technical Project Manager is responsible for managing the full lifecycle of an enterprise software development project, including design, development, UAT and deployment. This individual is accountable for the on-time and on-budget delivery of a single project or group of projects ranging from $500K - $2 million each in value on average. This position requires client facing enterprise software implementation and data conversion experience on complex projects, ideally in a Java environment. As well, the candidate must have  demonstrated knowledge of pre-paid or government benefits card programs such as payment card services programs for government clients (government benefit programs such as EBT, WIC, Unemployment Insurance, or electronic Time and Attendance Systems a plus) or closely related program/industry. Other commercial/private market experience with pre-paid cards is highly preferred.
As a technical Project Manager, this role will be responsible for ensuring key activities are completed such as architecture reviews and that we are following Best Practices/PMO requirements management,  development and infrastructure standards as well as client contractual SLA's/financial impacts  and RFP/Proposal requirements. An understanding of the technical domain is crucial to ensure the team is on the right path to meet delivery goals. As the technical PM you may make technical and/or project recommendations on any course corrections necessary, helping address the issues, helping with mitigation strategies, and/or help the PM or Product manager do forward and near term strategy planning. The Technical PM is responsible for escalating roadblocks and managing a tight schedule. Issues should be addressed timely as well as how to identify warning signs and mitigate occurrences in the future.
Key Responsibilities
  • Manage technical implementation team including ownership of project health and management of risks, issues, delivery and project/tasks completion
  • Develop and execute project work plan according to project scope, deadlines, client needs and resource availability.
  • Oversee and Monitor project team activities and drive resolution of delays or technical issues
  • Ensure team and resources (BA/Dev/QA/Arch/DBA etc) are committed and accountable. Work with resource managers and PMO as needed for resource or change mgmt. needs
  • Manage internal status meetings, gathering/understanding customer requests with the Business Program Mangers or internal teams
  • Provide timely and effective scorecard RYG and issue status reporting into the PDSI (Platform Development and Systems Integration) PMO
  • Manage customer's expectations with the Business PM and establish  the project team's expectations by defining and gaining concurrence on scope and role responsibilities.
  • May coach, train, and evaluate teams consisting of 4 to 15 people. (BA's, Development, QA, Operations and other vendors/partner teams)
  • Understands the triple constraint of scope/schedule/cost and can drive the scope change business need and priority discussions with Business PM and client as needed
  • Ensure consistent and seamless project delivery and status/impacts with the client PM
Bachelor's degree required. Master's degree preferred but not required. PMP certification required. 5 – 8 or more years of project management experience. Enterprise software project management experience.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form.