Cirrus Logic, inc.

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IT Support Specialist JB-4318

at Cirrus Logic, inc.

Posted: 2/25/2019
Job Reference #: oFYm9fwS

Job Description

As an IT Support Specialist, you will be responsible for a mixture of front line and advanced IT support needs at Cirrus Logic. Provide quick response to and timely resolution of assigned tickets while providing a very high level of customer care. You will help with any walk up/phone call interactions requiring advanced assistance as well as continually looking for ways to improve processes and delight customers.

Responsibilities

  • Provide Tier 2 & 3 IT support to our end users
  • Respond to requests for technical assistance in person, via phone and electronically
  • Provide end users a predictable, attentive connection with the Technology Services team
  • Appropriately manage expectations with end users by setting reasonable deadlines
  • Ensure that tickets are resolved in a timely manner and clearly document support activity in each ticket
  • Diagnose and resolve technical hardware and software issues
  • Research questions using available information resources
  • Redirect problems to appropriate resources or escalate situations requiring urgent attention
  • Know the latest technology and associated changes and/or updates
  • Follow existing policies and procedures; update as necessary
  • Maintain internal FAQ / KB articles
  • Working on a rotation system to assist with new hire setup and onboarding
  • Provide after-hours on-call support - on average 1 week every 2 months
Required Skills and Qualifications
  • Minimum of 3 years of experience supporting Apple Macintosh, Mac OS X and iOS in a corporate environment
  • Excellent customer care skills with a “delight the customer” mentality
  • Good social, communication and organizational skills
  • A knack for problem-solving with the ability to maintain composure and focus while solving problems
  • Experience in resolving PC hardware issues on Intel platforms
  • Experience using and supporting Microsoft Office and Microsoft Windows
  • Experience providing tier 2/tier 3 IT support in a corporate environment
  • Strong analytical, troubleshooting, problem-solving and performance tuning skills
  • Ability to work in a team environment and also complete tasks independently with minimal supervision
  • Strong drive for career growth, professional development and mastering new technologies
This position is located in Austin, TX

Cirrus Logic is an Equal Opportunity/Affirmative Action Employer. We strive to select the best qualified applicant for any opening and to reward employees based on their skills, experience and performance. We do not discriminate on the basis of race, national origin, pregnancy status, marital status, gender, age, religion, physical or mental disability, medical condition, veteran status, sexual orientation, genetic information or any other characteristic protected by law.