Carlson Wagonlit Travel
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Web Registration Specialist
at Carlson Wagonlit Travel
Our Meetings & Events team is looking to hire a Web Registration Specialist to help support a key client.
Carlson Wagonlit Travel is looking for talented and enthusiastic people. People who want to realize their professional ambitions while delivering the highest levels of expertise and service to our customers. As a global leader in business travel management, we offer exciting opportunities in different areas around the world. If you share our commitment to excellence and customer care and enjoy professional challenges, we would like to hear from you.
-Though the end-to-end website building lifecycle (website preparation, launching, and follow-up), provide unparalleled consultative customer service to meeting owners, clients, and attendees.
-Build attendee management websites and process reports through Cvent, obtaining a complete understanding of the functionality of Cvent in order to advise and educate client users.
-Support clients through utilization of the Cvent tool as described by the client agreement.
-Consult with the client and provide guidance on design and functionality to ensure client specifications, standards and objectives are met and client is appropriately informed.
-Develop registration sites, administer address book, manage graphics and provide best-practice guidance to clients.
-Set up reports and schedule of reporting to ensure accurate information is provided to the client.
-Build and maintain strong client knowledge by attending weekly conference calls to further define/re-define process and procedure.
-Monitor all active websites to proactively escalate potential client or supplier issues to manager/program manager/Supplier Management for resolution. Involve client where appropriate.
-Provide guidance and offer recommendations to team members not actively involved in SMM Procurement on a daily basis.
-Fully support the larger Strategic Travel & Event Procurement team through workload sharing and brainstorming opportunities.
-College diploma or degree in Information Technology.
-An equivalent combination of education and experience may be considered.
-Graphic editing using tools like Photoshop, Dreamweaver, Microsoft photo editor, Paint, etc. preferred.
-Intermediate HTML coding, Platform education, website design knowledge preferred.
-Technology skills including basic understanding of computers, servers & network environments, ability to research new technology opportunities, and data management skills.
-Ability to create, edit, delete, administer FTP, and web server preferred.
-Communication skills including concise, clear, effective and professional client, peer and management communication that contributes to maintaining a positive work environment.
-Computer skills including proficiency in Word, Excel and Internet, database management programs, Outlook, PowerPoint, FrontPage (or equivalent), and basic graphic skills.
-Team-oriented with the ability to set priorities and work in a fast-paced multi-project environment.
-Ability to understand and enforce company SOPs (Standard Operation Procedures).
-Flexibility to work under tight and ever changing deadlines and prioritize multiple projects.
-Attend internal and external training and network opportunities to further industry knowledge.
-Ability to seek out learning opportunities from senior staff within the department.