Burnett Specialists

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Account Manager

at Burnett Specialists

Posted: 3/15/2020
Job Status: Full Time
Job Reference #: J3W1RV690CHKW3Q9457
Keywords:

Job Description

  • Employee Type: Full-Time
  • Location: Austin, TX
  • Job Type: Management
  • Experience: Not Specified
  • Date Posted: 3/26/2020

We are working with a consulting firm that is seeking Senior Associates for our Client Solutions team who have a strong interest in excelling at best-in-class service in a performance-driven, merit-based, and team-oriented environment.

The Client Solutions team is the engine of the company. Senior Associates work directly with the clients – professionals at the world’s top corporations, investment firms, management consultancies, and non-profits – to help them learn and make better decisions every day. Senior Associates facilitate custom learning solutions such as phone consultations, one-on-one meetings, surveys, reports, and consulting engagements with leading experts and executives.

As a Senior Associate, you will learn to:

  • Excel in a fast-paced, metrics-driven, entrepreneurial, and challenging environment
  • Communicate with clients to assess and scope their learning needs
  • Develop strong, transferable business skills – including client service excellence, written and oral communication, client and account management, time management, negotiating, problem solving, project management, and the ability to achieve commercial targets
  • Understand and deploy a broad range of custom learning products to creatively support clients
  • Collaborate with colleagues on and across teams to build and shape a business
  • Gain exposure to coaching and mentoring newer professionals

Specific responsibilities include (but are not limited to):

  • Executing custom learning projects for clients
  • Engaging with clients daily by phone to understand and serve their learning needs and provide exceptional service
  • Recruit new experts to join our membership through targeted and timely outreach by phone, email, and other methods
  • Maintaining accountability and responsibility for client projects and the overall client experience
  • Collaborating with Team Leaders and other internal stakeholders to deliver on research needs to maximize commercial outcomes

An ideal candidate will have the following:

  • 1+ years of post-graduate relevant or transferable work experience
  • Bachelor's degree or higher (required)
  • Strong interest in developing the skills to excel at client service in a high-volume environment
  • Superior communication (oral and written) and interpersonal skills
  • Ability to work responsibly, both independently and collaboratively as needs warrant, in an ever-changing, and fast-paced environment
  • Appreciation for the role data and metrics play in growing a business successfully
  • Impeccable attention to detail and strong problem-solving skills
  • Receptive to close coaching and feedback
  • Insatiable desire to learn about new topics

As the largest employee-owned staffing and placement firm in Texas, Burnett Specialists / Choice Specialists is your top resource for your employment needs. Placing top talent with best-in-class employers all across Texas for more than three decades, Burnett Specialists / Choice Specialists continues to help Texas careers and companies grow. We are always on the lookout for motivated, energetic individuals to add to our growing team as our organization continues to expand.

Named as an Award of Excellence Winner for nine straight years by the Better Business Bureau, Burnett Specialists / Choice Specialists is consistently recognized for our organizational achievements and for our commitment to the communities we serve.

A regional industry leader for staffing and employment resources since 1974, Burnett Specialists / Choice Specialists ranks in the Top 12 Temporary Staffing and/or Placement Firms in the metropolitan areas of Houston, Dallas, Austin, and San Antonio. We are also the 6th largest woman-owned business in Texas.

If you are searching for your next career move, come see what Burnett Specialists / Choice Specialists is all about. We offer a wide variety of specializations and employer connections that showcase your skills and put you in the driver’s seat for your career success: