Aloft Austin Northwest

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Front Desk Agent Part-Time

at Aloft Austin Northwest

Posted: 2/24/2019
Job Status: Part Time
Job Reference #: 1305517
Keywords: customer

Job Description

Aloft Austin Northwest Front Desk Agent, Full Time

  • POSITION PURPOSE: 

Accommodates guests of hotel or motel by performing the following duties.

ESSENTIAL FUNCTIONS: (include the following. Other duties may be assigned.)

Greets, registers, and assigns rooms to guests. Issues room key and escort instructions to
Bellhop.
Transmits and receives telephone messages.
Answers inquiries pertaining to hotel services; registration of guests; and shopping, dining,
entertainment, and travel directions.
Keeps records of room availability and guests' accounts.
Computes bill, collects payment, and makes change for guests.
Makes and confirms reservations.
Posts charges such as room, food, liquor, or telephone, to ledger.
Uses suggestive selling skills and company sales programs to maximize revenue and
occupancy levels.
Reports all necessary reporting procedures in documenting customer requests.
Handles accounting of money, receipts, guest accounts and credit through operation of the FD
computer system and completion of reports required to ensure company funds are secure.

ESSENTIAL FUNCTIONS(cont.): 
Uses guests name a minimum of three times during check-in and check-out.
Insures that incoming calls to the switchboard are answered within three rings.
Must be knowledgeable of all in-house services and able to assist customers when
questioned.
Must respond to a guest request within 10 minutes of time request was made.
Respond to customer immediately upon entering the lobby.
Room directions along with hotel outlets along with hours of operation must be explained to all
customers.
When approached by a customer with a problem, associate will empower himself/herself with
the responsibility of assisting the customer in solving this problem.
Telephone messages must be communicated to customer within 1 minute of receiving the call.

Make personal connections with every guest in every guest interaction for a memorable and positive experience that exceeds guest expectations.

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES:
To perform this job successfully, an individual must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability
required. Reasonable accommodations may be made to enable individuals with disabilities to perform
the essential functions.
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability
to write simple correspondence. Ability to effectively present information in one-on-one and
small group situations to customers, clients, and other employees of the organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers,
common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and
interpret bar graphs.

Ability to apply commonsense understanding to carry out instructions furnished in written, oral,
or diagram form. Ability to deal with problems involving several concrete variables in
standardized situations.


PHYSICAL DEMANDS: 
The physical demands described here are representative of those that must be met by an employee
to successfully perform the essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; use hands to
finger, handle, or feel objects, tools, or controls; and talk or hear. The employee is occasionally
required to reach with hands and arms. The employee is regularly required to stand, walk, and use
arms and hands to carry objects for prolonged periods of time.
The employee must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 10
pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this
job include close vision, distance vision, color vision, peripheral vision, depth perception, and the
ability to adjust focus.

Must be able to work afternoons, nights and weekends.
QUALIFICATION STANDARDS: 
Education:
High school diploma or general education degree (GED); or equivalent combination of education and
experience.  

Prior hotel experience of at least one year preferred.

Lightspeed Property Managment System experience preferred, but not required.

Must be available evenings and weekends.


Experience: 
One to three years related experience and/or training.

Job Types: Full-time, Part-time

Salary: $11.00 /hour

Experience:

  • Hotel Front Desk: 1 year
  • Customer Service Skills: 1 year 

Education:

  • High school

Location:

  • Austin, TX (Preferred)

Work authorization:

  • United States (Required)